Electrical Supply Customer Success & Inside Sales

Kirby Risk; Bloomington (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Vision insurance

Life insurance

Tuition reimbursement

401(k) with company match & Profit Shs

Paid Time Off (PTO)

Job summary

Kirby Risk Electrical Supply in Bloomington, IL is seeking a Customer Service Representative to be the trusted resource for customers, handling inquiries, orders, and delivery coordination. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

You’ll work to exceed customer expectations, partner with outside sales, coordinate with vendors, and support marketing initiatives while maintaining strong warehouse and delivery responsibilities.

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with excellent organizational abilities.
• Quick learner who’s eager to grow and apply new knowledge.
• Experience in business-to-business sales or electrical distribution preferred.

Responsibilities

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including counter and inside sales, warehousing and inventory management, driving and deliveries, vendor and customer communications, and order entry and product support.

Skills

Customer service experience

Communication skills

Detail-oriented

Organizational skills

Willingness to grow

Education

College coursework or 2+ years experience

Tools

Forklift experience

Job description

Kirby Risk Electrical Supply in Bloomington, IL is seeking a Customer Service Representative to be the trusted resource for customers, handling inquiries, orders, and delivery coordination. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

You’ll work to exceed customer expectations, partner with outside sales, coordinate with vendors, and support marketing initiatives while maintaining strong warehouse and delivery responsibilities.