Customer Service Representative

Kirby Risk Corporation; Decatur (IL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, RX, Dental, Vision insurance

Life insurance & EAP

Tuition reimbursement & on-the-job培训

401(k) with company match & Profit SH

Paid Time Off

Job summary

Kirby Risk Electrical Supply is seeking a Customer Service Representative in Decatur, IL. You will be the go-to contact for customers, delivering top-tier support, and coordinating with vendors and outside sales to ensure accurate deliveries and strong relationships.

The role also involves supporting marketing events and handling warehouse operations, inventory, and delivery driving as needed. A fast-paced environment with growth opportunities awaits.

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with excellent organizational abilities.
• Quick learner who’s eager to grow and apply new knowledge.
• Experience in business-to-business sales or electrical distribution preferred.

Responsibilities

• Serve as the main contact for customer needs with top-tier support.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure on-time, accurate product deliveries.
• Support marketing efforts such as product launches and training events.
• Engage in warehouse operations and delivery duties, including counter sales, inventory management, and driving.
• Handle vendor and customer communications and accurate order entry.

Skills

Customer service

Communication

Detail-oriented

Quick learner

B2B sales experience

Education

College coursework

2+ years experience

Tools

Forklift experience

Inventory systems

Phone systems

Job description

Customer Service Representative – Electrical Supply
Decatur, IL

Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?

If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do as a Customer Service Representative

In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You’ll:

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
  • Counter and Inside Sales
  • Warehousing and Inventory Management
  • Driving and Deliveries
  • Vendor and Customer Communications
  • Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift up to 50 lbs.
• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday–Friday, 7 am–4 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)