Customer Service Representative

Kirby Risk; Decatur (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid Time Off

Tuition reimbursement

Job summary

Kirby Risk Electrical Supply is seeking a Customer Service Representative in Decatur, IL to deliver outstanding service and support customers with orders, deliveries, and product information. You will collaborate with outside sales, coordinate with vendors, and participate in marketing events to promote products.

The role emphasizes accuracy, teamwork, and growth opportunities within a long-standing electrical supply company founded in 1926. A strong customer-focused approach is essential.

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with excellent organizational abilities.
• Quick learner who’s eager to grow and apply new knowledge.
• Experience in business-to-business sales or electrical distribution preferred.

Responsibilities

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in warehouse operations and delivery driving including: counter and inside sales, warehousing and inventory management, driving and deliveries, vendor and customer communications, order entry and product support.

Skills

Customer service

Communication skills

Detail orientation

Quick learner

Education

College coursework or equivalent

Tools

Forklift

Job description

Customer Service Representative – Electrical Supply

Decatur, IL

Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?

If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do As a Customer Service Representative

You’ll

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Driving and Deliveries
• Vendor and Customer Communications
• Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

What To Expect In This Role

• Ability to lift up to 50 lbs.
• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday–Friday, 7 am–4 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work For You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

A Safe Workplace is a Drug-Free Workplace