Electrical Supply Customer Service & Delivery Specialist

Kirby Risk; Decatur (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid Time Off

Tuition reimbursement

Job summary

Kirby Risk Electrical Supply is seeking a Customer Service Representative in Decatur, IL to deliver outstanding service and support customers with orders, deliveries, and product information. You will collaborate with outside sales, coordinate with vendors, and participate in marketing events to promote products.

The role emphasizes accuracy, teamwork, and growth opportunities within a long-standing electrical supply company founded in 1926. A strong customer-focused approach is essential.

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with excellent organizational abilities.
• Quick learner who’s eager to grow and apply new knowledge.
• Experience in business-to-business sales or electrical distribution preferred.

Responsibilities

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in warehouse operations and delivery driving including: counter and inside sales, warehousing and inventory management, driving and deliveries, vendor and customer communications, order entry and product support.

Skills

Customer service

Communication skills

Detail orientation

Quick learner

Education

College coursework or equivalent

Tools

Forklift

Job description

Kirby Risk Electrical Supply is seeking a Customer Service Representative in Decatur, IL to deliver outstanding service and support customers with orders, deliveries, and product information. You will collaborate with outside sales, coordinate with vendors, and participate in marketing events to promote products.

The role emphasizes accuracy, teamwork, and growth opportunities within a long-standing electrical supply company founded in 1926. A strong customer-focused approach is essential.