Electrical Service Manager

Wes Carver Electric; Lansdale (Montgomery County); Presencial; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonuses (uncapped)

Health insurance with dental/vision

401(k) with company contribution

Paid time off and holidays

Leadership and sales training

Clear path to increased responsibility

Descripción de la vacante

Wes Carver Electric in Lansdale, PA, is seeking an experienced Service Manager with a strong technical background to lead residential service operations. The role focuses on supporting technicians in the field, making pricing decisions, and driving profitable service delivery with high workmanship and customer experience.

The ideal candidate is technically fluent, comfortable evaluating work in real time, and experienced in service-based selling, pricing, and customer communication.

Formación

• Strong background in residential electrical service and troubleshooting.
• Ability to evaluate work quality and pricing decisions quickly.
• Experience coaching technicians on technical execution and service sales.
• Excellent communication, decision-making and problem-solving skills.
• Valid driver's license with clean driving record.

Responsabilidades

• Lead and manage a team of residential electrical service technicians.
• Provide hands-on technical support, troubleshooting, and job evaluation in the field.
• Assist with pricing, estimating, and service recommendations.
• Ensure work meets code, safety standards, and quality expectations.
• Oversee daily service operations with dispatch and admin staff.
• Coach technicians on service communication and ethical sales.
• Review jobs for scope, pricing, and profitability.
• Handle escalations and technical customer concerns.
• Monitor service performance metrics and drive revenue and margin gains.
• Maintain service vehicles, tools, and materials; ensure job readiness.
• Maintain accurate documentation using company software.

Conocimientos

Residential electrical service

Leadership

Pricing decisions

Customer communication

Descripción del empleo

Lansdale, United States | Posted on 08/21/2026

Wes Carver Electric is seeking an experienced Service Manager with a strong technical background and a solid understanding of residential electrical service sales. This role requires a leader who can support technicians in the field, make sound technical and pricing decisions, and drive profitable service operations while maintaining high standards of workmanship and customer experience.

The ideal candidate is technically fluent, comfortable evaluating electrical work in real time, and experienced in service-based selling, pricing, and customer communication.

Key Responsibilities

• Lead and manage a team of residential electrical service technicians
• Provide hands-on technical support, troubleshooting, and job evaluation in the field
• Support technicians with pricing, estimating, and service recommendations
• Ensure electrical work meets code requirements, safety standards, and company quality expectations
• Oversee daily service operations in coordination with dispatch and administrative staff
• Coach technicians on service communication, options presentation, and ethical sales practices
• Review jobs for accuracy, scope, pricing, and profitability
• Handle service-related customer escalations and technical concerns
• Monitor service performance metrics and drive improvements in revenue, margin, and efficiency
• Ensure service vehicles, tools, and materials are properly maintained and job-ready
• Maintain accurate documentation using company software platforms

Requirements

• Strong background in residential electrical service and troubleshooting
• Deep understanding of electrical systems, code compliance, and best practices
• Experience with service pricing, estimating, and customer-facing sales
• Prior leadership or supervisory experience preferred
• Ability to evaluate electrical work quality and pricing decisions quickly and confidently
• Proven ability to coach technicians on both technical execution and service sales
• Strong communication, decision-making, and problem-solving skills
• Valid driver’s license and clean driving record
• Professional, credible presence with both technicians and customers

What You'll Get in Return

• Uncapped Monthly performance bonuses tied to revenue, gross margin, and service KPIs
• Realistic total compensation: $120,000 - $150,000
• Health insurance with dental and vision options
• Short-term disability insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Ongoing leadership, technical, and sales training
• Clear path to increased responsibility and compensation as the service department grows
• Direct access to ownership and leadership - no corporate red tape