Electrical Service Manager

Shafer Heating & Cooling, LLC; Seattle (WA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Base salary

Profit sharing

Health insurance

401(k) with match

Company vehicle

Training on ServiceTitan & Rilla

Job summary

Shafer Heating & Cooling, LLC in Seattle, WA is hiring an Electrical Service Manager to lead its residential electrical service team. This coaching and sales leadership role focuses on developing 8 to 10 technicians, driving KPI performance, and expanding revenue.

You will own the department P&L, monitor close rates, average ticket above $3,000, and manage field coaching using ServiceTitan and Rilla. A strong mentor with a track record in service or sales leadership will thrive here.

Qualifications

• Proven experience leading and coaching a customer-facing sales or service team.
• Ability to roll out a sales or service process and sustain coaching.
• Track record of moving close rate, average ticket, or revenue through coaching.
• No technical electrical background required; coaching and sales leadership focus.
• Comfortable reading a P&L and analyzing KPIs.
• Valid driver license with clean driving record.

Responsibilities

• Lead, coach, and develop a team of 8–10 residential electrical service technicians who diagnose and sell.
• Hold weekly 1:1s with each direct report and ride along in the service area.
• Own the department numbers: close rate, average sale, department revenue, callback rate, and membership conversion.
• Push close rate to 70%+ and keep average sale above $3,000; keep callbacks under 10%.
• Coach selling without high pressure using the company sales system (ServiceTitan, Rilla).
• Own customer escalations and set the customer experience standard.
• Read the department P&L weekly and coach to it with the operations manager.

Skills

Team leadership

Sales coaching

KPI tracking

People development

Customer service focus

Driver license

Tools

ServiceTitan

Rilla

CRM systems

Job description

A growing Seattle home services company is hiring an Electrical Service Manager to lead its residential electrical service team. This is a coaching and sales leadership seat, not a technical one: you will develop 8 to 10 selling technicians, run the numbers that move the department, and help a strong team get even better. The department already runs around a 65% close rate and roughly $400K a month in sales, so the job is protecting a good team and pushing it to the next level, with a base salary, profit sharing, and full training on the company's systems.

Department

Electrical

Location

Seattle, WA

Compensation

$90,000 - $115,000 / year

Key Responsibilities

• Lead, coach, and develop a team of 8 to 10 residential electrical service technicians who diagnose and sell
• Hold a weekly 1:1 with every direct report and ride along across the Arlington to Puyallup service area
• Own the department numbers: close rate, average sale, department revenue, callback rate, and membership conversion
• Push close rate from about 65% to 70%+, keep average sale above $3,000, and keep callbacks under 10%
• Coach selling without high pressure, using the company sales system, ServiceTitan, and Rilla call coaching
• Own customer escalations and set the customer experience standard for the team
• Read the department P&L weekly and coach to it alongside the operations manager

Skills, Knowledge & Expertise

• Proven experience leading and coaching a customer facing sales or service team, in the trades or in another industry such as retail, automotive, or field sales
• You have rolled out a sales or service process to a team and kept coaching it until it stuck
• A track record of moving close rate, average ticket, or revenue through coaching, and you can walk through your numbers
• You love the work and you love to win: you know where you rank and you chase goals nobody asked you to
• No technical electrical background required, this is a coaching and sales leadership role
• Comfortable with KPIs and learning to read a P&L
• ServiceTitan experience is a plus, full training provided
• Coachable and eager to learn a proven service and sales system
• Valid driver license with a clean, insurable driving record
• Must pass a background check, drug screen, and MVR

Benefits

• $90,000 to $115,000 base salary
• Profit sharing once the company clears 10% net profit, with performance bonuses of $20,000 to $50,000 a year
• Weekly visibility into your department P&L
• Health, dental, and vision insurance, with 90% of employee premiums and 85% of dependent premiums covered
• 401(k) after 1 year with up to a 4.5% match
• Paid vacation and sick time that grows with tenure, from 40 hours vacation and 52 hours sick in year one up to 120 hours vacation after 5 years
• Company vehicle with take home privileges and a company laptop
• Full training on ServiceTitan, Rilla, and the company sales system