Electrical Service Manager

Preston Recruitment; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Vehicle allowance

Medical, dental and vision insurance

Life and supplemental insurance

Generous PTO and paid holidays

Overtime opportunities

Continuing education and training

Excellent career growth opportunities

Job summary

Preston Recruitment Ltd in Austin, Texas is seeking an Electrical Service Manager to lead our on-site service operations and build a high-performing team.

You will own day-to-day service delivery, scheduling, dispatch, and customer relationships while driving revenue growth and profitability for the division. This senior leadership role requires field-to-financial acumen and a commitment to safety and compliance.

Qualifications

• 3-5 years of leadership experience managing technicians or field teams.
• Strong knowledge of commercial or industrial electrical service operations.
• Experience managing scheduling, dispatch and workforce utilization.
• Proven P&L, budgeting and cost-control experience.
• Strong record of growing service agreements and retaining customers.
• Excellent leadership, communication and problem-solving skills.
• Experience with service management, CRM or dispatch software.
• OSHA 30 certification required.
• Journeyman or Master Electrician license preferred.

Responsibilities

• Lead Service Technicians, Coordinators and administrative support staff.
• Manage scheduling, dispatch, technician utilization and service delivery.
• Develop the service division's revenue, profitability and customer base.
• Oversee service agreements, preventive maintenance and emergency response.
• Manage P&L performance, pricing, labor efficiency, margins and costs.
• Build lasting customer relationships and expand existing accounts.
• Recruit, develop and retain a high-performing service team.
• Establish and monitor KPIs for productivity, response times and customer satisfaction.
• Ensure compliance with the NEC, OSHA, licensing and safety requirements.
• Identify opportunities to convert service relationships into larger projects.

Skills

Leadership

Communication

Problem-solving

P&L management

Customer relationships

Tools

CRM software

Dispatch software

Job description

Electrical Service Manager - Austin, Texas

Lead, Grow and Shape a High-Performing Electrical Service Division

Enterprise Electrical is seeking an experienced Electrical Service Manager to lead our service operations in Austin, Texas.

This is a senior operational leadership opportunity for someone who understands the electrical service business from the field to the financials. You will lead technicians and support staff, strengthen customer relationships, improve operational performance and grow a profitable service book of business.

You will have ownership of day-to-day service delivery, scheduling, dispatch, workforce utilization, customer satisfaction, service agreements and divisional financial performance.

If you are an electrical service leader who knows how to develop people, retain customers and turn responsive service into sustainable growth, we want to hear from you.

Key Responsibilities:

• Lead Service Technicians, Coordinators and administrative support staff
• Manage scheduling, dispatch, technician utilization and service delivery
• Develop the service division's revenue, profitability and customer base
• Oversee service agreements, preventive maintenance and emergency response
• Manage P&L performance, pricing, labor efficiency, margins and costs
• Build lasting customer relationships and expand existing accounts
• Recruit, develop and retain a high-performing service team
• Establish and monitor KPIs for productivity, response times and customer satisfaction
• Ensure compliance with the NEC, OSHA, licensing and safety requirements
• Identify opportunities to convert service relationships into larger projects

What We're Looking For:

• 3-5 years of leadership experience managing technicians or field teams
• Strong knowledge of commercial or industrial electrical service operations
• Experience managing scheduling, dispatch and workforce utilization
• Proven P&L, pricing, budgeting and cost-control experience
• Strong record of growing service agreements and retaining customers
• Excellent leadership, communication and problem-solving skills
• Experience with service management, CRM or dispatch software
• OSHA 30 certification required
• Journeyman or Master Electrician license preferred
• Vehicle allowance
• Medical, dental and vision insurance
• Life and supplemental insurance
• Generous PTO and paid holidays
• Overtime opportunities
• Continuing education and training
• Excellent career growth opportunities

The Opportunity

You will have the autonomy to lead daily service operations, develop your team and influence the continued growth of the division.

This is a full-time position based on-site in Austin. Some flexibility may be required to support emergency calls and operational demands.