Electrical Service Manager

Abstrakt Marketing Group; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Company-provided take-home vehicle

Career advancement opportunities

Job summary

We are seeking an experienced Electrical Service Manager in Dallas to lead and grow a service operation. The role focuses on managing technicians, optimizing daily service activities, and expanding revenue with strong customer relationships.

Ideal candidates hold a Journeyman Electrician license and 5+ years in service management, with proven leadership and problem-solving skills. Excellent communication and safety compliance are essential, plus opportunities for career growth.

Qualifications

• Journeyman Electrical License minimum.
• 5+ years of experience in Electrical Service Management.
• Experience managing multiple service technicians and field personnel.
• Strong customer service, communication, and leadership skills.

Responsibilities

• Lead, mentor, and manage multiple electrical service technicians.
• Oversee daily service operations, scheduling, dispatching, and resource allocation.
• Drive department growth through customer acquisition, relationship management, and business development efforts.
• Develop and maintain strong relationships with commercial, industrial, and residential customers.
• Ensure service work is completed safely, efficiently, and in compliance with applicable codes and regulations.
• Monitor project and service performance, profitability, and key operational metrics.
• Collaborate with leadership to establish and achieve revenue, profitability, and performance goals.
• Assist in estimating, proposal development, and service agreement sales.
• Implement and maintain best practices for service delivery, customer satisfaction, and team performance.
• Utilize service management and project management software to track operations, reporting, and performance.

Skills

Leadership

Customer service

Communication

Team management

Business development

Education

Journeyman Electrical License

Tools

Procore

ServiceTitan

Microsoft Word

Microsoft Excel

Adobe Acrobat

Project Management Software

Job description

Position Summary

An established and growing electrical services organization is seeking an experienced Electrical Service Manager to lead and expand its service operations. This leadership role is responsible for overseeing service technicians, driving operational excellence, managing customer relationships, developing new business opportunities, and ensuring profitability within the service department. The ideal candidate is a licensed Journeyman Electrician with a proven track record of managing service teams, growing revenue, and delivering exceptional customer service.

Key Responsibilities

• Lead, mentor, and manage multiple electrical service technicians.
• Oversee daily service operations, scheduling, dispatching, and resource allocation.
• Drive department growth through customer acquisition, relationship management, and business development efforts.
• Develop and maintain strong relationships with commercial, industrial, and residential customers.
• Ensure service work is completed safely, efficiently, and in compliance with applicable codes and regulations.
• Monitor project and service performance, profitability, and key operational metrics.
• Collaborate with leadership to establish and achieve revenue, profitability, and performance goals.
• Assist in estimating, proposal development, and service agreement sales.
• Implement and maintain best practices for service delivery, customer satisfaction, and team performance.
• Utilize service management and project management software to track operations, reporting, and performance.

Qualifications

• Journeyman Electrical License (minimum requirement).
• Minimum of 5 years of experience in Electrical Service Management.
• Experience managing multiple service technicians and field personnel.
• Strong customer service, communication, and leadership skills.

Proficiency With

• Microsoft Word
• Microsoft Excel
• Adobe Acrobat
• Project Management Software (Procore or similar)
• Service Management Software (ServiceTitan or equivalent)
• Proven ability to acquire and retain customers.
• Strong understanding of service department financial performance and operational management.

Preferred

• Existing customer relationships and/or book of business.
• Experience growing service operations and expanding market presence.
• Background in commercial and industrial electrical service work.

Compensation & Benefits

• Base Salary: Starting at $100,000+ annually, commensurate with experience.
• Performance and profitability-based bonus opportunities.
• Comprehensive benefits package including:

• Health Insurance
• Dental Insurance
• Life Insurance

Additional Benefits Available

• Company-provided take-home vehicle.
• Career advancement opportunities within a growing organization.

Why Join Us?

This is an opportunity to take ownership of a growing electrical service division, build lasting customer relationships, lead a skilled team, and directly impact the future success of the organization. We are seeking a motivated leader who is ready to help drive continued growth and operational excellence.

Salary Description $100,000 + DOE