Electrical Service Manager

Rock Heating; Littleton (CO); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Career development opportunities

Team collaboration

Job summary

Rock Heating seeks an Electrical Service Manager in Littleton, CO to build and lead our electrical service department. You will shape service offerings, mentor technicians, and drive timely, high-quality responses to client issues.

Ideal candidates bring 5+ years in electrical service operations with a Journeyman or Master Electrician license and proven leadership. This role emphasizes safety, collaboration, and business growth within a customer-focused team.

Qualifications

• Minimum 5 years in electrical service operations with a leadership role.
• Journeyman or Master Electrician license is required.
• Strong technical knowledge of electrical systems, equipment, and components.
• Excellent communication and leadership abilities.

Responsibilities

• Lead development and implementation of strategies to expand the electrical service department.
• Mentor and manage service technicians, ensure high-quality service and customer satisfaction.
• Oversee scheduling and dispatch of service calls for timely responses.
• Monitor performance metrics and drive improvements to meet targets.
• Maintain relationships with clients, vendors, and subcontractors to support growth.
• Ensure compliance with policies, regulations, and safety standards.
• Stay informed on industry trends and best practices to drive improvements.
• Collaborate with other departments to coordinate resources.

Skills

Electrical service operations

Leadership

Customer relations

Hiring & training

Safety compliance

Education

Journeyman/Master Electrician license

Tools

MS Office

Electrical service management software

Job description

Overview

Join Rock, a leading provider of electrical solutions in Littleton, CO dedicated to excellence, innovation, and customer satisfaction. With a commitment to delivering top-notch service and a passion for shaping the future of the electrical industry, we're setting the standard for excellence. As we continue to expand our operations, we're seeking a talented and ambitious Electrical Service Manager to play a key role in building and leading our dynamic service department.

**Position Overview:** The Electrical Service Manager will be instrumental in building and shaping our electrical service department, overseeing all aspects of service operations, and driving growth and success. This role requires strong leadership skills, technical expertise in electrical systems, and a proactive approach to problem-solving. The ideal candidate will have a proven track record in electrical service operations, excellent communication skills, and a passion for developing and mentoring a high-performing team.

**Key Responsibilities:**

• Lead the development and implementation of strategies to build and expand our electrical service department, including hiring and training service technicians, establishing service procedures and protocols, and developing service offerings.
• Manage and mentor a team of service technicians, providing guidance, support, and training to ensure high-quality service delivery and customer satisfaction.
• Oversee the scheduling and dispatching of service calls, ensuring timely response and efficient resolution of customer issues.
• Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback, and make adjustments as needed to achieve targets.
• Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Stay informed about industry trends, technologies, and best practices to drive continuous improvement.
• Collaborate with other departments to coordinate resources and support company-wide initiatives.

**Qualifications:**

• Minimum of 5 years of experience in electrical service operations, with a proven track record of success in a managerial or leadership role.
• Journeyman or Master Electricians License Required
• Strong technical knowledge of electrical systems, equipment, and components.
• Excellent leadership abilities with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and stakeholders.
• Solid organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in computer applications such as Microsoft Office and electrical service management software.
• Valid driver's license and clean driving record.

**Benefits:**

• Competitive salary commensurate with experience. (Target OTE: $100,000-$120,000+)
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive work environment with a focus on teamwork and collaboration.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Posted Min Pay Rate

USD $100,000.00/Yr.

Posted Max Pay Rate

USD $140,000.00/Yr.