Electrical Service Leader: Growth & Ops

Enterprise Electrical co; Austin (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Enterprise Electrical is seeking a Service Manager to lead electrical service operations, oversee technicians and coordinators, and drive service profitability. The role emphasizes safety, client relations, and growth of the service book of business at our Austin area branch.

The ideal candidate has strong leadership, financial acumen, and a track record of managing field teams and delivering high-quality service in a fast-paced environment.

Qualifications

• Strong knowledge of electrical service operations, maintenance practices, and service agreement program management.
• Proven leadership experience managing service teams, technicians, and support staff.
• Demonstrated financial acumen, including experience managing service P&L, pricing, labor efficiency, and cost control.
• Excellent client relationship management skills with the ability to retain customers, expand service agreements, and support business growth.
• Strong understanding of state licensing requirements, NEC, OSHA, and service-related safety standards.
• Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization.
• Strong analytical and problem-solving skills with the ability to use operational and financial data to improve performance.
• Experience developing and monitoring KPIs, dashboards, and service performance metrics.

Responsibilities

• Lead and manage daily electrical service operations, including service technicians, Service Coordinators, and Service Administrators.
• Develop and execute service division strategy focused on revenue growth, client retention, and margin performance.
• Build, maintain, and own strong client relationships, including service agreement customers.
• Manage service scheduling, dispatch operations, technician utilization, and workforce productivity.
• Oversee service agreement programs, preventive maintenance contracts, and on-call service operations.
• Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control.
• Ensure all service work complies with applicable licensing requirements, NEC, OSHA, and company safety standards.
• Recruit, develop, and retain service team talent to support operational growth.
• Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention.
• Partner with project operations and preconstruction teams to identify service-to-project transition opportunities.
• Oversee service fleet, tools, equipment, and material logistics.
• Identify and implement process improvements to enhance service delivery, scalability, and customer experience.
• Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager

Skills

Electrical service ops

Leadership of field teams

Financial acumen

Client relationship mgmt

Safety standards knowledge

KPI & metrics

Education

Bachelor's degree in Engineering

Electrical license

Tools

ServiceTrade

FieldEdge

CRM/ERP systems

Microsoft Office

Job description

Enterprise Electrical is seeking a Service Manager to lead electrical service operations, oversee technicians and coordinators, and drive service profitability. The role emphasizes safety, client relations, and growth of the service book of business at our Austin area branch.

The ideal candidate has strong leadership, financial acumen, and a track record of managing field teams and delivering high-quality service in a fast-paced environment.