Electrical Service Leader: Growth & Operations

Enterprise Electrical; Austin (TX); In loco; USD 85.000 - 130.000; Tempo pieno

Descrizione del lavoro

Enterprise Electrical seeks a Service Manager to lead its electrical service operations across a branch or region, supervising technicians, coordinators, and administrative staff. The role emphasizes safe, efficient service delivery, strong client relationships, and profitable growth within service agreements.

The ideal candidate will bring deep electrical service operations knowledge, proven leadership of field teams, sound financial judgment, and a track record of expanding service contracts

Competenze

• Strong knowledge of electrical service operations, maintenance, and service agreement program management.
• Leadership experience managing service teams, technicians, and support staff.
• Financial acumen including experience managing P&L, pricing, labor efficiency, and cost control.
• Excellent client relationship management skills to retain customers and grow service agreements.
• Strong understanding of state licensing requirements, NEC, OSHA, and safety standards.
• Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization.
• Strong analytical and problem-solving skills with the ability to use operational and financial data to improve performance.
• Experience developing and monitoring KPIs, dashboards, and service performance metrics.
• Ability to lead in a fast-paced environment and manage competing priorities.
• Strong communication skills and leadership presence with field teams, customers, and internal stakeholders.
• Commitment to continuous improvement, operational scalability, and high-quality service outcomes.

Mansioni

• Lead and manage daily electrical service operations including service technicians, Service Coordinators, and Service Administrators.
• Develop and execute service division strategy focused on revenue growth, client retention, and margin performance.
• Build, maintain, and own strong client relationships, including service agreement customers.
• Manage service scheduling, dispatch operations, technician utilization, and workforce productivity.
• Oversee service agreement programs, preventive maintenance contracts, and on-call service operations.
• Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control.
• Ensure all service work complies with applicable licensing requirements, NEC, OSHA, and company safety standards.
• Recruit, develop, and retain service team talent to support operational growth.
• Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention.
• Partner with project operations and preconstruction teams to identify service-to-project transition opportunities.
• Oversee service fleet, tools, equipment, and material logistics.
• Identify and implement process improvements to enhance service delivery, scalability, and customer experience.
• Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager.

Conoscenze

Electrical service operations

Leadership experience

Financial acumen

Client relationship management

Licensing knowledge (NEC/OSHA)

Scheduling & dispatch

KPIs & dashboards

Communication skills

Problem-solving

Formazione

Bachelor's degree in Construction Management, Business Administration, Engineering, or related field

High school diploma or GED

Electrical license (Journeyman or Master Electrician)

Strumenti

Service management software

MS Office

CRM/ERP systems

Dispatch/scheduling platforms

Descrizione del lavoro

Enterprise Electrical seeks a Service Manager to lead its electrical service operations across a branch or region, supervising technicians, coordinators, and administrative staff. The role emphasizes safe, efficient service delivery, strong client relationships, and profitable growth within service agreements.

The ideal candidate will bring deep electrical service operations knowledge, proven leadership of field teams, sound financial judgment, and a track record of expanding service contracts