Electrical Service Manager - Lead Growth in Austin

Preston Recruitment Ltd; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Vehicle allowance

Medical, dental and vision insurance

Life and supplemental insurance

Generous PTO and paid holidays

Overtime opportunities

Continuing education and training

Excellent career growth opportunities

Job summary

Preston Recruitment Ltd in Austin, Texas is seeking an Electrical Service Manager to lead our on-site service operations and build a high-performing team.

You will own day-to-day service delivery, scheduling, dispatch, and customer relationships while driving revenue growth and profitability for the division. This senior leadership role requires field-to-financial acumen and a commitment to safety and compliance.

Qualifications

• 3-5 years of leadership experience managing technicians or field teams.
• Strong knowledge of commercial or industrial electrical service operations.
• Experience managing scheduling, dispatch and workforce utilization.
• Proven P&L, budgeting and cost-control experience.
• Strong record of growing service agreements and retaining customers.
• Excellent leadership, communication and problem-solving skills.
• Experience with service management, CRM or dispatch software.
• OSHA 30 certification required.
• Journeyman or Master Electrician license preferred.

Responsibilities

• Lead Service Technicians, Coordinators and administrative support staff.
• Manage scheduling, dispatch, technician utilization and service delivery.
• Develop the service division's revenue, profitability and customer base.
• Oversee service agreements, preventive maintenance and emergency response.
• Manage P&L performance, pricing, labor efficiency, margins and costs.
• Build lasting customer relationships and expand existing accounts.
• Recruit, develop and retain a high-performing service team.
• Establish and monitor KPIs for productivity, response times and customer satisfaction.
• Ensure compliance with the NEC, OSHA, licensing and safety requirements.
• Identify opportunities to convert service relationships into larger projects.

Skills

Leadership

Communication

Problem-solving

P&L management

Customer relationships

Tools

CRM software

Dispatch software

Job description

Preston Recruitment Ltd in Austin, Texas is seeking an Electrical Service Manager to lead our on-site service operations and build a high-performing team.

You will own day-to-day service delivery, scheduling, dispatch, and customer relationships while driving revenue growth and profitability for the division. This senior leadership role requires field-to-financial acumen and a commitment to safety and compliance.