Electrical Field Service Tech II — On‑Site Repairs & Travel

EnerSys; Carrollton (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

EnerSys in Carrollton is seeking a Field Service Technician to provide on-site installation, maintenance, and repair of energy storage systems. You will travel to customer sites, diagnose issues, perform preventive maintenance, and ensure safe, compliant operation of equipment.

The role requires hands-on electrical and mechanical aptitude, the ability to read schematics, and strong customer service skills. Travel, lifting up to 50 lbs, and occasional overtime are expected.

Qualifications

• 4–6 years of customer service experience in field support.
• Basic knowledge of Microsoft Office and the Internet.
• Basic mechanical aptitude.
• Experience working with hand and power tools.
• Able to read, comprehend, and write documents (e.g., customer correspondence, memos, reports) in English.
• Perform basic math (addition, subtraction, multiplication, and division) in all units of measure using whole numbers, common fractions, and decimals.
• Experience largely in the electrical field.
• High School Diploma or equivalent.

Responsibilities

• Travel to customer sites to install, repair, and perform preventative maintenance on equipment.
• Follow all company policies and procedures, including warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
• Operate material handling equipment in accordance with OSHA requirements.
• Maintain a safe, orderly, and clean working environment.
• Keep accurate records of performance reports.
• Interact with all levels of personnel, both inside and outside the company.
• Develop and conduct training on safe equipment operations, demonstrating skills to team members and customers.
• Act as a communication link between customers and the company to ensure effective service delivery.
• Provide the highest quality service possible to assure customer satisfaction.
• Function independently without direct supervision.
• Perform basic arithmetic—addition, subtraction, multiplication, and division—in all units of measure using whole numbers, common fractions, and decimals.
• Complete compliance and job‑specific training.
• Replace defective parts, reassemble and repair batteries and related equipment, and install new equipment at customer facilities according to specifications.
• Provide on‑site technical assistance to troubleshoot and repair equipment.
• Submit timely service reports, expense reports, quality alerts, and maintenance reports to the company.
• Be directly responsible for company assets, including a service vehicle, parts inventory, tools, and test equipment.

Skills

Customer service

Basic math

Reading/Writing English

Microsoft Office

Problem solving

Education

High School Diploma

Related field certificate/diploma

Tools

Hand & power tools

Test equipment

Reading schematics

Job description

EnerSys in Carrollton is seeking a Field Service Technician to provide on-site installation, maintenance, and repair of energy storage systems. You will travel to customer sites, diagnose issues, perform preventive maintenance, and ensure safe, compliant operation of equipment.

The role requires hands-on electrical and mechanical aptitude, the ability to read schematics, and strong customer service skills. Travel, lifting up to 50 lbs, and occasional overtime are expected.