Field Service Tech II - Batteries & Power Systems (On-Site)

Alpha Technologies Services Inc.; Village of East Syracuse (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical/dental/vision insurance

Life insurance and disability coverage

401K plan

Employee stock purchase plan

Job summary

EnerSys is a global leader in stored energy solutions, seeking a Field Service Technician II to join our growing team. You will perform on-site service, maintenance, and repair of battery equipment, traveling to customer sites to ensure peak performance across telecommunications, data centers, utilities, and other essential services.

You will troubleshoot issues, perform preventive maintenance, and train customers on safe operation, while adhering to OSHA, DOT HazMat, and ISO9000 standards.

Qualifications

• Minimum 1 ½ years of field service experience in electrical, telecom, or energy-related fields.
• Basic understanding of electrical systems and test equipment (Aptitude exam is part of application process; 70% passing score required).
• Ability to read and interpret technical documents, such as schematics and manuals.
• Solid communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and acceptable driving record for insurability.
• Availability to work non-standard hours in a 24/7 work week.
• Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces.

Responsibilities

• Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
• Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
• Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
• Provide on-site technical assistance and training to customers on the safe operation of their equipment.
• Build and maintain strong customer relationships by providing timely, efficient, and professional service.
• Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
• Act as a liaison between the customer and the company to ensure customer satisfaction.
• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.
• Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

Skills

Field service

Electrical systems

Test equipment

Reading schematics

Communication skills

Independent work

Driver's license

Overnight travel

Physical fitness

Tools

Test equipment

Job description

EnerSys is a global leader in stored energy solutions, seeking a Field Service Technician II to join our growing team. You will perform on-site service, maintenance, and repair of battery equipment, traveling to customer sites to ensure peak performance across telecommunications, data centers, utilities, and other essential services.

You will troubleshoot issues, perform preventive maintenance, and train customers on safe operation, while adhering to OSHA, DOT HazMat, and ISO9000 standards.