Electrical Customer Service & Inbound Sales Specialist

Graybar Electric Company; Boise (ID); Hybrid; USD 2,728,000 - 3,885,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical, Dental, Vision benefits

Prescription Drug benefits

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Community Time Off

Predictable Work Schedules

Employee Recognition Program

Educational Reimbursement

Career Development Programs

Job summary

Graybar Electric Company in Boise, ID is seeking a Customer Service Representative to act as a primary contact for customers, entering orders and supporting product selection. You will handle calls and written inquiries with professionalism and timeliness, aiming for top-notch customer experiences.

The role includes selling Graybar goods on inbound calls and coordinating service requests. The position requires strong communication, a passion for customer service, and the ability to handle varied

Qualifications

• Excellent communication skills and customer interaction.
• Passion for delivering quality customer service and problem solving.
• Ability to handle diverse customer situations with professionalism.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a timely, professional manner.
• Enter orders and provide product selection and application support.
• Sell Graybar goods and services on inbound calls and manage pricing, expediting, billing, and claims as needed.
• Coordinate service requests including order maintenance and credits/claims.

Skills

Strong communication

Customer service mindset

Enthusiasm and tact

Education

High School education

2-year or 4-year degree preferred

Job description

Graybar Electric Company in Boise, ID is seeking a Customer Service Representative to act as a primary contact for customers, entering orders and supporting product selection. You will handle calls and written inquiries with professionalism and timeliness, aiming for top-notch customer experiences.

The role includes selling Graybar goods on inbound calls and coordinating service requests. The position requires strong communication, a passion for customer service, and the ability to handle varied