Customer Success & Inbound Sales Specialist

Grayba; Boise (ID); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical/dental/vision benefits

Flexible Spending Accounts

Life Insurance

Disability benefits

Profit sharing

401(k) with company match

Paid vacation and sick days

Paid holidays

Wellness day

Community time off

Job summary

Graybar is seeking a Customer Service Representative in Boise, Idaho. You will be the main contact for customers, handling calls and written inquiries with professionalism and timely follow-up.

You will also support product selection and application, and coordinate orders, pricing, expediting, billing and credits. The role emphasizes strong communication, a customer-first mindset, and the ability to navigate diverse customer situations with tact.

Qualifications

• 2+ years of customer service experience preferred.
• High School education required.
• 2 year or 4 year degree preferred.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer service mindset

Problem solving

Team player

Education

High School diploma

College degree preferred

Job description

Graybar is seeking a Customer Service Representative in Boise, Idaho. You will be the main contact for customers, handling calls and written inquiries with professionalism and timely follow-up.

You will also support product selection and application, and coordinate orders, pricing, expediting, billing and credits. The role emphasizes strong communication, a customer-first mindset, and the ability to navigate diverse customer situations with tact.