Customer Service & Inbound Sales Specialist

Graybar Electric Company; Edison (NJ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation

Job summary

Graybar Electric Company in Edison, NJ is seeking a Customer Service Representative to act as a key customer liaison. You will enter orders, handle calls and correspondence, and provide timely, professional support to ensure total customer satisfaction.

The role involves selling Graybar goods on inbound calls, assisting with product selection, and coordinating service requests including pricing and billing.

Qualifications

• High School education or equivalent required.
• 2 year or 4 year degree preferred.
• Strong communication skills and customer service mindset required.
• Experience in retail or counter sales is a plus.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence professionally and timely.
• Enter orders, process requests, and provide product and application support.
• Sell Graybar goods and services on inbound calls and assist with order entry, pricing, expediting, billing, order maintenance, credits and claims.

Skills

Strong communication skills

Customer service experience

Retail sales experience

Education

High School diploma

2/4 year degree preferred

Job description

Graybar Electric Company in Edison, NJ is seeking a Customer Service Representative to act as a key customer liaison. You will enter orders, handle calls and correspondence, and provide timely, professional support to ensure total customer satisfaction.

The role involves selling Graybar goods on inbound calls, assisting with product selection, and coordinating service requests including pricing and billing.