EHR User Experience & Adoption Specialist

Community Health Systems, Inc.; United States; Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Community Health Systems, Inc. seeks an End-User Experience & Engagement Business Analyst for our EHR team. This role supports EHR implementations, enhancements, and organizational change through change management, business analysis, and end-user engagement.

You will assess stakeholder impacts, readiness, and adoption needs to support successful change and sustained adoption. Collaborating with clinical, operational, product, technology, and project teams, you will strengthen stakeholder

Formación

• Bachelor’s degree or equivalent in a related field.
• 3+ years of relevant professional experience supporting business analysis, end-user experience, organizational change, implementation, or related initiatives.

Responsabilidades

• Support organizational change management for EHR implementations, enhancements, releases, and organizational initiatives to promote readiness, adoption, and sustainment.
• Assess stakeholder impacts, readiness, adoption barriers, workflow changes, and capability needs to inform change, engagement, and learning strategies.
• Partner with product, clinical, operational, technology, project, and Learning and Development teams to integrate OCM and end-user experience activities into EHR initiatives.
• Analyze stakeholder needs, workflows, user feedback, adoption, and operational data to identify barriers, evaluate effectiveness, and recommend improvements.
• Support go-live and post-implementation activities, including readiness, end-user engagement, super user programs, adoption support, and continuous improvement.
• Develop and coordinate business requirements, workflows, project deliverables, implementation needs, risks, dependencies, and OCM documentation.
• Support project governance, stakeholder engagement, reporting, and operational processes to promote effective delivery and consistent EHR experiences.
• Identify opportunities to leverage analytics, emerging technologies, and innovative approaches to enhance EHR usability, adoption, and organizational effectiveness.

Conocimientos

End-user experience analysis

Change management

Stakeholder engagement

Healthcare IT knowledge

EHR implementations

Cross-functional collaboration

Learning and enablement

Educación

Bachelor’s degree in Business Administration/Health Informatics/Healthcare Administration or related field

Descripción del empleo

Community Health Systems, Inc. seeks an End-User Experience & Engagement Business Analyst for our EHR team. This role supports EHR implementations, enhancements, and organizational change through change management, business analysis, and end-user engagement.

You will assess stakeholder impacts, readiness, and adoption needs to support successful change and sustained adoption. Collaborating with clinical, operational, product, technology, and project teams, you will strengthen stakeholder