EHR End-User Experience & Engagement Analyst

Community Health Systems; Franklin (TN); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Community Health Systems (CHS) seeks an End-User Experience & Engagement Business Analyst (BA) for our Electronic Health Record (EHR) Team. This role supports EHR implementations, enhancements, and organizational change through change management, business analysis, and end-user engagement.

You will assess stakeholder impacts, readiness, and adoption needs to support successful change and sustained adoption.

Formación

• Bachelor's degree in Business Administration, Business Analytics, Health Informatics, Healthcare Administration, Organizational Development, Organizational Psychology, Education, Learning and Development, Communications, Health Communication, or related field, or an equivalent combination of education and relevant
• 3+ years of relevant professional experience supporting business analysis, end-user experience, organizational change, implementation or related initiatives.

Responsabilidades

• Support organizational change management for EHR implementations, enhancements, releases, and organizational initiatives to promote readiness, adoption, and sustainment.
• Assess stakeholder impacts, readiness, adoption barriers, workflow changes, and capability needs to inform change, engagement, and learning strategies.
• Partner with product, clinical, operational, technology, project and Learning and Development teams to integrate OCM and end-user experience activities into EHR initiatives.
• Analyze stakeholder needs, workflows, user feedback, adoption, and operational data to identify barriers, evaluate effectiveness, and recommend improvements.
• Support go-live and post-implementation activities, including readiness, end-user engagement, super user programs, adoption support, and continuous improvement.
• Develop and coordinate business requirements, workflows, project deliverables, implementation needs, risks, dependencies, and OCM documentation.
• Support project governance, stakeholder engagement, reporting and operational processes to promote effective delivery and consistent EHR experiences.
• Identify opportunities to leverage analytics, emerging technologies and innovative approaches to enhance EHR usability, adoption and organizational effectiveness.

Descripción del empleo

Community Health Systems (CHS) seeks an End-User Experience & Engagement Business Analyst (BA) for our Electronic Health Record (EHR) Team. This role supports EHR implementations, enhancements, and organizational change through change management, business analysis, and end-user engagement.

You will assess stakeholder impacts, readiness, and adoption needs to support successful change and sustained adoption.