End-User Experience & Engagement Business Analyst

Community Health Systems; Franklin (TN); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Community Health Systems (CHS) seeks an End-User Experience & Engagement Business Analyst (BA) for our Electronic Health Record (EHR) Team. This role supports EHR implementations, enhancements, and organizational change through change management, business analysis, and end-user engagement.

You will assess stakeholder impacts, readiness, and adoption needs to support successful change and sustained adoption.

Formación

• Bachelor's degree in Business Administration, Business Analytics, Health Informatics, Healthcare Administration, Organizational Development, Organizational Psychology, Education, Learning and Development, Communications, Health Communication, or related field, or an equivalent combination of education and relevant
• 3+ years of relevant professional experience supporting business analysis, end-user experience, organizational change, implementation or related initiatives.

Responsabilidades

• Support organizational change management for EHR implementations, enhancements, releases, and organizational initiatives to promote readiness, adoption, and sustainment.
• Assess stakeholder impacts, readiness, adoption barriers, workflow changes, and capability needs to inform change, engagement, and learning strategies.
• Partner with product, clinical, operational, technology, project and Learning and Development teams to integrate OCM and end-user experience activities into EHR initiatives.
• Analyze stakeholder needs, workflows, user feedback, adoption, and operational data to identify barriers, evaluate effectiveness, and recommend improvements.
• Support go-live and post-implementation activities, including readiness, end-user engagement, super user programs, adoption support, and continuous improvement.
• Develop and coordinate business requirements, workflows, project deliverables, implementation needs, risks, dependencies, and OCM documentation.
• Support project governance, stakeholder engagement, reporting and operational processes to promote effective delivery and consistent EHR experiences.
• Identify opportunities to leverage analytics, emerging technologies and innovative approaches to enhance EHR usability, adoption and organizational effectiveness.

Descripción del empleo

Job Summary

Community Health Systems (CHS) seeks an End-User Experience & Engagement Business Analyst (BA) for our Electronic Health Record (EHR) Team. This role supports EHR implementations, enhancements, and organizational change through change management, business analysis, and end-user engagement. You will assess stakeholder impacts, readiness, and adoption needs to support successful change and sustained adoption. Collaborating with clinical, operational, product, technology, and project teams, you will strengthen stakeholder engagement, improve the EHR experience, and advance organizational priorities.

Essential Functions

• Responsibilities are listed in order of importance and/or approximate percentage of time spent, from highest to lowest.
• Support organizational change management for EHR implementations, enhancements, releases, and organizational initiatives to promote readiness, adoption, and sustainment.
• Assess stakeholder impacts, readiness, adoption barriers, workflow changes, and capability needs to inform change, engagement, and learning strategies.
• Partner with product, clinical, operational, technology, project and Learning and Development teams to integrate OCM and end-user experience activities into EHR initiatives.
• Analyze stakeholder needs, workflows, user feedback, adoption, and operational data to identify barriers, evaluate effectiveness, and recommend improvements.
• Support go-live and post-implementation activities, including readiness, end-user engagement, super user programs, adoption support, and continuous improvement.
• Develop and coordinate business requirements, workflows, project deliverables, implementation needs, risks, dependencies, and OCM documentation.
• Support project governance, stakeholder engagement, reporting and operational processes to promote effective delivery and consistent EHR experiences.
• Identify opportunities to leverage analytics, emerging technologies and innovative approaches to enhance EHR usability, adoption and organizational effectiveness.
• Perform other duties as assigned. Maintain regular and reliable attendance. Comply with all policies and standards.

Qualifications

• Bachelor's degree in Business Administration, Business Analytics, Health Informatics, Healthcare Administration, Organizational Development, Organizational Psychology, Education, Learning and Development, Communications, Health Communication, or a related field, or an equivalent combination of education and relevant
• 3+ years of relevant professional experience supporting business analysis, end-user experience, organizational change, implementation or related initiatives.

Knowledge, Skills and Abilities

• Experience analyzing business, clinical and operational needs to identify workflow impacts, stakeholder needs and opportunities to improve technology adoption and user experience.
• Experience supporting technology implementations, operational initiatives or organizational change.
• Experience applying change management principles and practices to support stakeholder engagement, readiness, adoption and sustainment.
• Experience collaborating with cross-functional project, product, clinical, operational, technology and other stakeholder teams.
• Experience working on EHR or healthcare technology product teams, with familiarity in product roadmaps, release planning, implementation and project management principles.
• Experience supporting EHR implementations or enhancements, clinical technology adoption or healthcare transformation within a healthcare or health system environment.
• Experience developing and delivering learning, enablement or change strategies for diverse stakeholder audiences.
• Experience applying formal change management methodologies, tools and practices.
• Experience analyzing user experience, workflows, stakeholder feedback, adoption or engagement data to inform improvements.