EHR Systems Analyst II - Growth & Impact

Nordic Consulting Partners; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Nordic Consulting Partners seeks a Managed Services Analyst II to design, build, test, and troubleshoot EHR applications for complex clients. You will work with guidance from Application Advisors while growing technical and soft skills.

Responsibilities include troubleshooting, workflow analysis, handling multiple client assignments, and maintaining thorough documentation in ticketing systems. Strong customer service and teamwork are essential.

Qualifications

• Bachelor's degree in a related field; 3–5+ years of industry experience preferred.
• Experience with EHR modules and related workflows desirable.
• Familiarity with ticketing systems and change management processes.

Responsibilities

• Troubleshoot and ensure integrity of EHR apps for complex customers.
• Analyze issues, define requirements, build/test solutions, escalate as needed.
• Analyze workflows and system setups; participate in upgrades and testing.
• Manage multiple client assignments with ticketing, emails, and calendar coordination.
• Document all requests and incidents in the ticketing system per SLAs.
• Support change control when migrating builds and configurations.
• Onboard and mentor new team members as needed.
• Communicate clearly with customer IT and operations staff.

Skills

Problem solving

Excellent communication

Attention to detail

Organizational skills

Teamwork

Independent worker

Customer service

ITIL knowledge

Education

Bachelor's degree in related field

Tools

Ticketing systems

Job description

Nordic Consulting Partners seeks a Managed Services Analyst II to design, build, test, and troubleshoot EHR applications for complex clients. You will work with guidance from Application Advisors while growing technical and soft skills.

Responsibilities include troubleshooting, workflow analysis, handling multiple client assignments, and maintaining thorough documentation in ticketing systems. Strong customer service and teamwork are essential.