EHR Systems Analyst — Healthcare IT (Managed Services)

Healthtech Inc; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Nordic is seeking an Analyst – Managed Services to deliver EHR design, build, testing, and troubleshooting for healthcare clients in the Nordic market. You will handle issue triage, documentation, and client communication while coordinating upgrades and ensuring system stability.

Responsibilities include managing multiple client projects, problem solving, and contributing to process improvements under supervision. Travel up to 10% and on-call rotations may be required.

Qualifications

• Post-secondary education or equivalent experience.
• Certification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months.
• Ability to apply problem solving skills and communicate effectively.
• Healthcare IT knowledge and ITIL familiarity are preferred.
• Willingness to take on-call rotations and travel up to 10%.

Responsibilities

• Provide troubleshooting and build/configure EHR applications to meet customer requirements.
• Document requests and incidents in ticketing systems with updates to clients.
• Coordinate system upgrades and testing with change control policies.
• Communicate with clients to triage issues and resolve during calls or document for hand-off.
• Assist senior advisors and manage multiple client projects with attention to detail.

Skills

Problem solving

Excellent communication

Attention to detail

Organizational skills

Independent work

Teamwork

Customer service

Healthcare IT

ITIL processes

Education

Post-secondary education or equivalent experience

Certification in relevant EHR application(s)

Tools

Microsoft Office

Job description

Nordic is seeking an Analyst – Managed Services to deliver EHR design, build, testing, and troubleshooting for healthcare clients in the Nordic market. You will handle issue triage, documentation, and client communication while coordinating upgrades and ensuring system stability.

Responsibilities include managing multiple client projects, problem solving, and contributing to process improvements under supervision. Travel up to 10% and on-call rotations may be required.