Efficient Office Assistant & Customer Service Support

careers-wcpss; Fuquay-Varina (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Wake County Public School System seeks a Clerical Assistant to support a school site/department with general office tasks and customer service. The role involves phone and in-person inquiries, scheduling, and document handling, ensuring confidentiality and accurate information flow.

Ideal candidates will have a high school diploma, proficiency in Word, Excel, PowerPoint, and Google Apps, and strong organizational and interpersonal skills to serve students, parents, and staff effectively.

Qualifications

• High School diploma or equivalent.
• Knowledge of Microsoft Office, Google Apps, and basic clerical software.
• Strong customer service and organizational skills.

Responsibilities

• Performs general clerical duties (copying, faxing, typing, note taking, scheduling meetings).
• Receives and returns phone calls; responds to inquiries and delivers documents; provides customer service to visitors.
• Investigates questions or issues to provide answers or resolutions.
• Attends required meetings and trainings.
• Performs other related duties as assigned.

Skills

Microsoft Office

Excellent customer service

Organizational skills

Confidentiality

Written and spoken communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Google Apps

Job description

Wake County Public School System seeks a Clerical Assistant to support a school site/department with general office tasks and customer service. The role involves phone and in-person inquiries, scheduling, and document handling, ensuring confidentiality and accurate information flow.

Ideal candidates will have a high school diploma, proficiency in Word, Excel, PowerPoint, and Google Apps, and strong organizational and interpersonal skills to serve students, parents, and staff effectively.