Educational Technology & Help Desk Specialist

Association of Colorado Independent Schools; Denver (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life insured

403(b) retirement plan

Job summary

Colorado Academy is seeking a Technology Support Specialist to be the first point of contact for technology issues across our Pre-K–12 campus. You will assist faculty, staff, and students with AI tools, digital platforms, and device troubleshooting on Mac and iPad devices, while helping integrate technology into teaching and learning.

You will set up devices, create guides, support the 1:1 program, and lead faculty training sessions.

Qualifications

• Bachelor's degree in a related field.
• Aptitude for learning new and complex technology and willingness to pursue ongoing professional development.
• Familiarity with troubleshooting computers (Mac) and mobile devices (iPads, iPhones, Android).
• Experience with Google Workspace.
• Ability to prioritize tasks and work independently and in a team.
• Excellent interpersonal, communication, and collaboration skills.
• Ability to work with diverse constituencies including faculty, staff, students and families.
• Ability to explain technology clearly and patiently to users of all skill levels.

Responsibilities

• Serve as first-tier support for students, faculty, and staff via help desk, email, and in-person requests.
• Assist in using AI, digital tools, and emerging technologies in classroom settings.
• Troubleshoot hardware, software, and account issues on Macs, iPads, and mobile devices.
• Support teachers and students in implementing technology tools (Canvas).
• Set up and maintain computers, iPads, printers, classroom tech, and other equipment.
• Develop and maintain technology guides, video tutorials, and interactive resources.
• Support 1:1 device program including device deployment and configuration.
• Create and manage user accounts; support Google Workspace and Blackbaud SIS.
• Escalate complex issues and document solutions for the team.
• Plan and lead faculty training and workshops on technology tools.
• Promote responsible, creative, and innovative technology use among students and faculty.

Skills

Mac troubleshooting

iPad/iPhone

Google Workspace

Customer service

Communication

Training

Education

Bachelor's degree

Tools

Canvas

Blackbaud

Mac OS

Job description

Colorado Academy is seeking a Technology Support Specialist to be the first point of contact for technology issues across our Pre-K–12 campus. You will assist faculty, staff, and students with AI tools, digital platforms, and device troubleshooting on Mac and iPad devices, while helping integrate technology into teaching and learning.

You will set up devices, create guides, support the 1:1 program, and lead faculty training sessions.