Education Technology Support Specialist (1:1 Programs)

SAR Academy; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

SAR Academy seeks a Technology Support Specialist to join our Technology Department in Riverdale, NY. The role supports teachers, students, and staff while maintaining the school’s technology infrastructure and promoting educational technology.

You will assist with devices, networks, AV, and training in Google Workspace, macOS, Jamf, and Microsoft Office. This is a full-time, 12-month position with a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent technology experience, preferably in an educational setting.
• Knowledge of basic networking and systems infrastructure.
• Knowledge of computer hardware and software, including Mac and PC.
• Proficiency with macOS, iOS, Google Workspace, Jamf, and Microsoft Office.
• Familiarity with network infrastructure components, including switches, routers, and wireless access points.
• Ability to manage multiple projects simultaneously with frequent interruptions.
• Willingness to work additional hours during peak periods.
• Ability to lift and carry up to 50 lbs.
• Preferred certifications: CompTIA Network+, CompTIA A+, ACSP, CCNA, Google Educator, Microsoft Certified, JAMF certifications such as: JAMF Certified Technician (JAMF 100), JAMF Certified Administrator (JAMF 200), JAMF Certified Expert (JAMF 300)

Responsibilities

• Front line help desk work fielding support tickets and providing tech support for students and staff.
• Managing and maintaining devices for student & faculty 1:1 iPad program and faculty 1:1 laptop program.
• Supporting the technology infrastructure throughout the school, including SMART panels, network equipment, A/V equipment, IP phones, printers.
• Training faculty & students on use of school systems and software platforms.
• Maintaining and creating technology documentation and tutorials for the school community.
• Attending and participating in technology department and faculty meetings, and numerous after-school events during the school year.
• Collaborating and sharing best practices within the technology department and the school community.
• Diagnosing and troubleshooting hardware and software issues specifically related to smartboards, iPads, Macs, printers, copiers, and other educational technologies.
• Setting up and supporting classroom technology equipment, including smartboards, projectors, and audiovisual systems.
• Engaging in regular professional development that supports school, department and personal goals.
• Maintaining and managing printers
• Maintaining hardware inventory
• Supporting tech set-up for school events
• Assisting with the management and maintenance of the school's network infrastructure, including switches, routers, and access points.
• Performing routine maintenance tasks such as system updates, antivirus scans, and data backups
• Maintaining accurate records of technical issues and solutions using the helpdesk ticketing system.
• Collaborating with the IT team to implement and enforce IT policies, procedures, and best practices.
• Assisting with hardware and software procurement, inventory management, and asset tracking.
• Other duties as assigned by the Director of Information Technology and Director of Technology

Skills

macOS

iOS

Google Workspace

Jamf

Microsoft Office

Networking basics

Hardware troubleshooting

Education

Bachelor's degree or equivalent

Tools

ACSP

CCNA

CompTIA Network+

CompTIA A+

Google Educator

Jamf Tech

Jamf Admin

Jamf Expert

Job description

SAR Academy seeks a Technology Support Specialist to join our Technology Department in Riverdale, NY. The role supports teachers, students, and staff while maintaining the school’s technology infrastructure and promoting educational technology.

You will assist with devices, networks, AV, and training in Google Workspace, macOS, Jamf, and Microsoft Office. This is a full-time, 12-month position with a comprehensive benefits package.