School Tech & Help Desk Specialist

Amber Charter School; Village of Hempstead (NY); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Health benefits

PTO

Professional growth

Retirement plan

Job summary

Amber Charter Schools seeks a Technology Associate to be the first contact for technology help desk issues and to manage hardware/software installations and repairs across three school locations in New York. You will support operations with the IT team and contribute to technology plan discussions.

The role requires strong MS Office/Google Suite skills, one year in a tech position, and willingness to travel among East Harlem, Bronx, and Upper Manhattan campuses.

Qualifications

• Associates Degree in Information Technology, Information Systems, Computer Science, or related field.
• 1 year of experience in a technology role handling helpdesk, hardware and network issues.
• Strong command of Microsoft Office and Google Suite.
• Willingness to travel to all school locations.

Responsibilities

• Serve as first point of contact for help desk issues and manage installations and repairs for network systems.
• Provide ongoing hardware/software troubleshooting support to staff and families.
• Maintain hardware inventory and troubleshoot classroom technology and printers.
• Support data entry and administration in the SIS and assist with data compliance checks.

Skills

MS Office

Google Workspace

Hardware & network troubleshooting

Education

Associate degree in IT / related field

Bachelor's degree preferred

Tools

PowerSchool

Job description

Amber Charter Schools seeks a Technology Associate to be the first contact for technology help desk issues and to manage hardware/software installations and repairs across three school locations in New York. You will support operations with the IT team and contribute to technology plan discussions.

The role requires strong MS Office/Google Suite skills, one year in a tech position, and willingness to travel among East Harlem, Bronx, and Upper Manhattan campuses.