IT Support Specialist - SAR Academy

SAR Academy & SAR High School; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

SAR Academy seeks a technology support specialist to join a collaborative technology team in Riverdale, NY. This role supports teachers, students and staff in using technology, while maintaining school infrastructure and equipment.

Expect ongoing training, documentation creation and active participation in IT policy and best practices. The ideal candidate has a degree or equivalent experience, strong organizational and communication skills, and interest in educational technology and systems

Qualifications

• Bachelor's degree or equivalent technology work experience, preferably in education.
• Knowledge of basic networking and systems infrastructure.
• Proficiency with Mac/PC hardware and software.
• Fluency with macOS, iOS, Google Workspace, Jamf and Microsoft Office.
• Familiarity with switches, routers and wireless access points.

Responsibilities

• Front line help desk work handling support tickets and assisting students and staff.
• Manage devices for 1:1 iPad and 1:1 laptop programs for students and faculty.
• Support technology infrastructure including SMART panels, IP phones, printers and AV gear.
• Train faculty and students on school systems and software platforms.
• Maintain tech documentation and tutorials; support school events and meetings.
• Assist with procurement, inventory, and asset tracking; enforce IT policies.

Skills

Help desk

Networking basics

macOS

iOS

Google Workspace

Jamf

Microsoft Office

multi-project management

strong communication

Education

Bachelor's degree or equivalent

Educational setting experience

Technology certifications

Tools

Jamf

Google Workspace

macOS

iOS

Microsoft Office

Job description

SAR Academy seeks a technology support specialist. This role is a valued member of a supportive, collegial technology team. They are responsible for supporting teacher, student, and administrative use of technology as well as maintaining technology infrastructure throughout the school. The ideal candidate is a hard-working professional, with strong organizational and communication skills and a particular interest in educational technology, systems administration, and effective tech support. This outgoing, team-oriented professional understands the needs of teachers and is committed to the advancement of educational technology in a school environment.

Responsibilities

• “Front line” help desk work fielding support tickets and providing tech. support for students and staff
• Managing and maintaining devices for student & faculty 1:1 iPad program and faculty 1:1 laptop program
• Supporting the technology infrastructure throughout the school, including SMART interactive flat panels, network equipment, A/V equipment, IP phones, printers and other equipment
• Training faculty & students on use of school systems and software platforms
• Maintaining and creating technology documentation and tutorials for the school community
• Attending and participating in technology department and faculty meetings, and numerous after-school events during the school year
• Collaborating and sharing best practices within the technology department and the school community
• Diagnosing and troubleshooting hardware and software issues specifically related to smartboards, iPads, Macs, printers, copiers, and other educational technologies
• Setting up and supporting classroom technology equipment, including smartboards, projectors, and audiovisual systems
• Engaging in regular professional development that supports school, department and personal goals
• Maintaining and managing printers
• Maintaining hardware inventory
• Supporting tech set-up for school events
• Assisting with the management and maintenance of the school's network infrastructure, including switches, routers, and access points
• Performing routine maintenance tasks such as system updates, antivirus scans, and data backups
• Maintaining accurate records of technical issues and solutions using the helpdesk ticketing system
• Collaborating with the IT team to implement and enforce IT policies, procedures, and best practices
• Assisting with hardware and software procurement, inventory management, and asset tracking
• Other duties as assigned by the Director of Information Technology and Director of Technology

Qualifications

• Bachelor's degree, technical degree or equivalent technology work experience, preferably in an educational setting, technology certifications
• Knowledge of basic networking and systems infrastructure
• Knowledge of computer hardware and software, including Mac and PC
• Proficiency with macOS, iOS, Google Workspace, Jamf, and Microsoft Office
• Familiarity with network infrastructure components, including switches, routers, and wireless access points
• Ability to manage multiple projects simultaneously with frequent interruptions
• Interest in working with people who have varying levels of technology expertise and interest
• Willingness to work additional hours during peak periods
• Ability to lift and carry up to 50 lbs
• Preferred certifications: CompTIA Network+, CompTIA A+, Apple Certified Support Professional (ACSP), Cisco Certified Network Associate (CCNA), Google Certified Educator, Microsoft Certified, JAMF certifications such as: JAMF Certified Technician (JAMF 100), JAMF Certified Administrator (JAMF 200), JAMF Certified Expert (JAMF 300)

$45,000 - $75,000 a year

This 12-month, full-time position in the Technology Department offers a comprehensive benefits package. The Technology Specialist reports to the Director of Information Technology. The salary for this position is commensurate with experience and ranges from $45,000 for junior-level candidates to $75,000 for senior-level candidates.

This 12-month, full-time position in the Technology Department offers a comprehensive benefits package. The IT Support Specialist reports to the Director of Information Technology. The salary for this position is commensurate with experience and ranges from $45,000 for junior-level candidates to $75,000 for senior-level candidates.

About SAR

SAR Academy is a Modern Orthodox co-educational nursery through grade 8 day school located in Riverdale, NY. We are dedicated to the belief that every child possesses a divine spark, has unique worth as an individual and should be encouraged to achieve according to his or her ability. Our warm environment promotes confidence, creativity and enthusiasm for learning. In our approach to academics, we nurture students to develop intellectual curiosity, critical thinking skills and a lifelong love of both Torah and Secular studies.