Microcomputer Technical

East Aurora Schoold; East Aurora (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

East Aurora Schools seeks a Microcomputer Technical Support Specialist to provide hands-on technical support and hardware maintenance for district technology under the Director of Technology. You will support 1:1 student devices, classroom instructional technology, staff devices, and campus safety systems.

Responsibilities include Chromebook deployment in Google Admin Console, Windows/macOS/iPad support, surveillance hardware management, help desk diagnostics, basic network tasks, and asset

Qualifications

• Deploy and manage Chromebooks in Google Admin Console
• Configure and troubleshoot Windows 11 laptops and macOS/iPad fleets
• Support campus camera surveillance, IP cameras, and NVRs
• Diagnose and repair microcomputer hardware, displays, printers; log tickets

Responsibilities

• Deploy, stage, intake and repair student Chromebook fleets in the Google Admin Console
• Provide Windows 11/macOS/iPad support and device management
• Support surveillance cameras, NVRs and door access hardware
• Diagnose, service and repair hardware; log requests in help desk system
• Perform basic LAN troubleshooting and ensure wireless connectivity for endpoints
• Maintain accurate asset records of hardware, licenses, and device assignments

Skills

1:1 Chromebook Deployment

Multi-OS Endpoint Support

Help Desk & Diagnostics

Basic Network Troubleshooting

Tools

Google Admin Console

Jamf

Mosyle

Windows 11 Imaging

Active Directory

Entra ID

NVR Configuration

Job description

The Microcomputer Technical Support Specialist at the East Aurora Schools will provide hands‑on technical support and hardware maintenance for a variety of technology resources across the school district. Working under the supervision of the Director of Technology, the specialist supports student 1:1 initiatives, classroom instructional technology, staff devices, and facility safety systems.

• 1:1 Chromebook Deployment & Management: Participate in the physical deployment, staging, intake, and repairs for student Chromebook fleets within the Google Admin Console.
• Multi-OS Endpoint Support: Provision, configure, troubleshoot, and maintain Windows 11 laptops and macOS/iOS Apple iPad fleets.
• Physical Safety & Security Systems: Support campus camera surveillance systems, IP security cameras, digital video recorders (NVRs),and physical access control/door entry hardware.
• Help Desk & Diagnostics: Diagnose, service, and repair microcomputer hardware, interactive displays, peripheral devices, and network printers. Log, track, and resolve support requests via the district's help desk ticketing platform.
• Basic Network Operations: Perform basic Local Area Network (LAN) troubleshooting, run network cabling tests, patch switch ports, and ensure wireless access point connectivity for endpoint devices.
• Asset Tracking & Documentation: Maintain accurate records of district hardware inventories, serial numbers, software licenses, and device assignments.

Preferred Technical Skills

• Google Workspace for Education: Administration of Google Admin Console, Google Classroom environment, Chrome OS device policy, and OU structure.
• Apple Ecosystem & MDM: Hands‑on experience deploying and managing iPad fleets using Apple School Manager and Mobile Device Management (MDM) platforms (e.g., Jamf, Mosyle).
• Windows Administration: Experience deploying, imaging, and troubleshooting Windows 11 in an Active Directory/Microsoft Entra ID environment.
• Surveillance & IP Hardware: Familiarity with IP camera installation, basic network video recorder (NVR) configuration, and CCTV/security management software.
• Network & Hardware Diagnostics: Understanding Wi‑Fi connectivity, Ethernet patch panels, and hardware component replacement (screens, batteries, motherboards).