Education Technology Specialist

Girard Estate; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Job summary

Girard College in Philadelphia is seeking an Experienced IT Specialist to deliver frontline support across academic, administrative, and residential operations under the Director of Technology. The role requires a Bachelor’s degree, 2+ years of helpdesk experience, and hands-on experience with AD, Google Workspace, Apple environments, and device management tools like JAMF and Intune.

On-site at Girard College with on-call duties.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or equivalent work experience.

Responsibilities

• Troubleshoot and resolve issues with computers, printers, software and classroom equipment.
• Assist in daily network performance management
• Create and manage user accounts in Active Directory, Office 365 and Google Workspace
• Manage mobile devices using JAMF and Intune
• Support education technology systems
• Assist and manage IT projects
• Maintain IT asset inventory using IncidentIQ
• Respond to wired/wireless network outages (on-call for major disruptions)
• Create and maintain technical documentation and user training
• New hire setup and onboarding
• VOIP system adds/changes/moves
• Coordinate with vendors for support

Skills

Helpdesk support

Effective communication

On-call support

Team collaboration

Education

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or equivalent

Tools

Active Directory

Google Workspace

Office 365

JAMF

Intune

IncidentIQ

VOIP system

Job description

Girard College in Philadelphia is seeking an Experienced IT Specialist to deliver frontline support across academic, administrative, and residential operations under the Director of Technology. The role requires a Bachelor’s degree, 2+ years of helpdesk experience, and hands-on experience with AD, Google Workspace, Apple environments, and device management tools like JAMF and Intune.

On-site at Girard College with on-call duties.