School IT Support Specialist - Part-Time & Student-Focused Tech

glowacademy; Wilmington (NC); On-site; USD 24,796 - 38,572; Part time

Job summary

Girls Leadership Academy of Wilmington and Spark Academy seeks a School IT Support Specialist to provide first-level tech help for staff and students in a dynamic K-12 environment. The role focuses on hardware, software, network, and account issues, plus training on educational tools.

The ideal candidate has an associate degree or equivalent IT/CS education and 2–3 years in IT, preferably within an education facility. Expect occasional after-hours work and campus travel between sites.

Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
• 2-3 years in an IT role, preferably in an education facility.

Responsibilities

• Provide first-level technical support to staff and students for hardware, software, network, and account-related issues.
• Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards.
• Maintain a help desk ticketing system and ensure timely resolution of requests.
• Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology.
• Monitor network performance and assist with troubleshooting connectivity issues.
• Maintain an accurate inventory of IT assets and manage device check-in/out procedures.
• Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms.
• Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security.
• Provide training and assistance to teachers and students on educational technology tools and digital learning platforms.
• Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments).
• Collaborate with school leadership to plan upgrades, deployments, and long-term IT initiatives.

Skills

Troubleshooting Windows CHROME OS MAC

Google Workspace

Microsoft 365

Communication

Organization

Customer Service

SIS/LMS experience

MDM

Certifications (A+/N+)

Education

Associate degree or equivalent in IT/CS or related field

Job description

Girls Leadership Academy of Wilmington and Spark Academy seeks a School IT Support Specialist to provide first-level tech help for staff and students in a dynamic K-12 environment. The role focuses on hardware, software, network, and account issues, plus training on educational tools.

The ideal candidate has an associate degree or equivalent IT/CS education and 2–3 years in IT, preferably within an education facility. Expect occasional after-hours work and campus travel between sites.