Education IT Support Specialist – Windows, AV & Cloud

Koitecc Solutions; Towson (MD); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Disability and life insurance

Generous paid time off

Job summary

Notre Dame Preparatory School in Towson, MD seeks a collaborative technology professional to join our Technology Department as a Helpdesk Support Specialist. The full‑time, 12‑month on‑site role supports students, faculty, and staff with a wide range of technologies across campus.

The candidate will provide Tier 1/2 support, manage imaging, deployments, AV equipment, and cybersecurity initiatives, while documenting workflows and supporting special projects.

Qualifications

• Experience in IT support/help desk.
• Knowledge of Windows, Microsoft 365, AD, Entra and Intune.
• Troubleshooting hardware, software, network, and printing.
• Strong customer service orientation and communication skills.
• Ability to learn new technologies and adapt to changing needs.
• Ability to lift/move technology equipment.

Responsibilities

• Provide Tier 1 and Tier 2 support for students, faculty, and staff while prioritizing responsiveness and follow‑through.
• Diagnose and resolve hardware, software, printing, network connectivity, and account‑related issues within the Microsoft stack.
• Configure, deploy, maintain, and troubleshoot Windows devices.
• Support classroom technology including projectors, displays, document cameras, audiovisual equipment, and instructional technologies.
• Manage device imaging, software installation, upgrades, and asset inventory.
• Support copier, printer, phone, and voicemail systems.
• Maintain accurate documentation and ticket records.
• Assist with cybersecurity initiatives, system updates, patch management, and security awareness efforts.
• Collaborate with vendors and managed service providers to resolve technical issues.
• Participate in technology implementation, upgrades, and special projects.
• Develop and maintain technical documentation, procedures, and knowledge base resources.
• Occasional after‑hours support for special events, projects, or emergency situations.

Skills

Microsoft 365

Active Directory

Intune

Windows OS

Customer service

Problem solving

Team collaboration

Documentation

Education

Associate's or Bachelor's degree in IT or CS

Tools

AV systems

Job description

Notre Dame Preparatory School in Towson, MD seeks a collaborative technology professional to join our Technology Department as a Helpdesk Support Specialist. The full‑time, 12‑month on‑site role supports students, faculty, and staff with a wide range of technologies across campus.

The candidate will provide Tier 1/2 support, manage imaging, deployments, AV equipment, and cybersecurity initiatives, while documenting workflows and supporting special projects.