Tech Support Specialist II — End-User IT & Onsite Support

American-College-of-Educatio; Indianapolis (IN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Annual bonus

Job summary

American College of Education in Indianapolis seeks a Technology Support Specialist Level II to handle day-to-day helpdesk, device management, software updates, and onboarding. You will support students, faculty, and staff, maintain security knowledge, and drive IT projects with minimal supervision.

The role requires experience with Active Directory, Azure AD, Microsoft 365, and Intune, plus strong communication and organization.

Qualifications

• Minimum 2+ years of IT support experience.
• Experience with Active Directory, Azure AD, and Microsoft 365 administration.
• Knowledge of Intune and MFA administration preferred.

Responsibilities

• Serve as helpdesk and support technician for the college.
• Manage ticket queue and maintain low response times meeting SLAs.
• Set up and onboarding for new hires; maintain devices via Microsoft Intune.

Skills

Communication

Time management

Problem solving

Teamwork

Education

IT certifications preferred

Tools

Active Directory

Azure Active Directory

Microsoft 365

Intune

MFA

Job description

American College of Education in Indianapolis seeks a Technology Support Specialist Level II to handle day-to-day helpdesk, device management, software updates, and onboarding. You will support students, faculty, and staff, maintain security knowledge, and drive IT projects with minimal supervision.

The role requires experience with Active Directory, Azure AD, Microsoft 365, and Intune, plus strong communication and organization.