IT Specialist

Girard Estate; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Job summary

Girard College in Philadelphia is seeking an Experienced IT Specialist to deliver frontline support across academic, administrative, and residential operations under the Director of Technology. The role requires a Bachelor’s degree, 2+ years of helpdesk experience, and hands-on experience with AD, Google Workspace, Apple environments, and device management tools like JAMF and Intune.

On-site at Girard College with on-call duties.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or equivalent work experience.

Responsibilities

• Troubleshoot and resolve issues with computers, printers, software and classroom equipment.
• Assist in daily network performance management
• Create and manage user accounts in Active Directory, Office 365 and Google Workspace
• Manage mobile devices using JAMF and Intune
• Support education technology systems
• Assist and manage IT projects
• Maintain IT asset inventory using IncidentIQ
• Respond to wired/wireless network outages (on-call for major disruptions)
• Create and maintain technical documentation and user training
• New hire setup and onboarding
• VOIP system adds/changes/moves
• Coordinate with vendors for support

Skills

Helpdesk support

Effective communication

On-call support

Team collaboration

Education

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or equivalent

Tools

Active Directory

Google Workspace

Office 365

JAMF

Intune

IncidentIQ

VOIP system

Job description

Job DetailsLevel: ExperiencedJob Location: Girard College - Philadelphia, PA 19121Position Type: Regular Full TimeEducation Level: Bachelor's DegreeSalary Range: $60,000.00 - $65,000.00 Salary/yearGirard College is a full scholarship boarding school that fosters intellectual curiosity, social development, and emotional growth in academically focused students from underserved communities. We ensure every student the opportunity and the means to achieve excellence and preparation for advanced education through purposeful academic and residential programs.

Under the supervision of the Director of Technology, the IT Specialist is responsible for providing multi-levelfront-line technical support for academic, administrative, and residential operations.

Responsibilities

• Troubleshooting, reporting, resolves problems with computers, network printers, software, and other office/classroom related equipment.
• Assist in the day-to-day management of network performance
• Create and maintain user and group accounts as the Active Directory/Office365 and Google Workplaceadministrator
• Mobile device management via JAMF and Intune
• Support of education technology systems
• Assist and manage IT projects as needed
• Assign and maintain student and staff technology assets inventory using IncidentIQ
• Serve as first responder for all wired and wireless network outages (mandatory on-call in the event of major disruptions)
• Create and maintain professional technical documentation and user training
• New hire setup and onboarding
• VOIP phone system adds/changes/moves
• Communicate and interface with vendors for support

Physical Requirements and Work Environment

• Works in an environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts.
• May work at a desk and computer for extended periods of time.
• Be able to occasionally lift to 50 lbs.
• Work primarily in a traditional climate-controlled office environment.
• Work intermittently in outside weather conditions, including extreme heat and cold.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or equivalent work experience.
• Certifications (MCSE, MCP, and A+) (preferred)
• Experience supporting educational environments is a plus
• Experience troubleshooting and repairing Chromebooks, Laptops, MacBooks
• Effective communication skills, written and verbal
• Minimum 2 years’ experience as helpdesk support
• Experience managing users and groups within Active Directory, Google Workplace, Apple environments