Education Tech Support Specialist

Ingram Content Group; La Vergne (TN); On-site; USD 34,260 - 42,581; Full time

Benefits offered by this job

Health, Vision, and Dental plans

401K match

Tuition reimbursement

Wellness program access

Flexible vacation days

Job summary

A major content distribution company is seeking a Technical Support Specialist in La Vergne, TN, to provide technical support for various applications integral to educational services. The role requires at least one year of experience in customer service or technical support. Responsibilities include responding to inquiries, assisting users, and documenting issues. The position offers a competitive salary of $24.87-$30.91 per hour, alongside generous benefits including health plans, vacation, and wellness programs.

Qualifications

• Minimum of 1 year experience in Call Center or related Customer Service role.
• Minimum of 1 year experience supporting software and/or hardware/network.
• Experience supporting a variety of Operating Systems and web browser versions.

Responsibilities

• Provide technical support for IES applications and digital products.
• Field inquiries from educational customers, libraries, and internal users.
• Assist with password resets and troubleshooting for ClassGather users.
• Communicate and document resolutions to customer issues.
• Ensure timely response to customer issues adhering to SLAs.

Skills

Customer Service

Technical Support

Problem Solving

Communication Skills

Technical Documentation

Education

High School diploma or GED

Tools

Microsoft Office Suite

Zendesk

Jira

Job description

A major content distribution company is seeking a Technical Support Specialist in La Vergne, TN, to provide technical support for various applications integral to educational services. The role requires at least one year of experience in customer service or technical support. Responsibilities include responding to inquiries, assisting users, and documenting issues. The position offers a competitive salary of $24.87-$30.91 per hour, alongside generous benefits including health plans, vacation, and wellness programs.