End-User IT Support Specialist

ViziRecruiter,LLC.; Memphis (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

A commercial truck dealership in Tennessee seeks a Technical Support Specialist to provide IT support to employees. In this role, you'll manage service tickets, set up user accounts, and ensure high-quality service delivery across various IT platforms. The ideal candidate will have a relevant Associate degree with 3 years of experience in customer service and technical support. A focus on exceptional customer service and strong communication skills are essential for success in this fast-paced environment.

Qualifications

• 3 years of IT customer service experience.
• Working knowledge of web browsers.
• Experience with Windows 10 and 11 environments.
• Familiarity with TCP/IP networking protocols.
• Proficiency in hardware diagnostics and repairs.

Responsibilities

• Deliver frontline IT support with strong communication.
• Triage customer issues using troubleshooting tools.
• Set-up user accounts, permissions, and access.
• Manage service tickets ensuring accurate documentation.
• Deploy and configure software applications.

Skills

Customer service skills

Technical troubleshooting

Communication skills

Problem-solving

Education

Associate degree in Computer Science or related field

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365

Service Desk ITSM platform

PowerShell

VoIP technologies

Job description

A commercial truck dealership in Tennessee seeks a Technical Support Specialist to provide IT support to employees. In this role, you'll manage service tickets, set up user accounts, and ensure high-quality service delivery across various IT platforms. The ideal candidate will have a relevant Associate degree with 3 years of experience in customer service and technical support. A focus on exceptional customer service and strong communication skills are essential for success in this fast-paced environment.