Education Tech Support Specialist

Uplift Education; Dallas (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Uplift Education seeks a Technology Specialist to support daily IT operations at multiple Dallas-area campuses. You will enter issues into the help desk, resolve or escalate, maintain SLA, and assist with LAN and printer setups.

The role requires communicating technical details to both technical and nontechnical staff, supporting events, and occasionally on-call after hours. Travel across the Uplift district is required.

Qualifications

• High School Diploma or GED required; some college coursework preferred.
• Ability to read and interpret safety rules and manuals.
• Excellent communication with students, parents and staff.

Responsibilities

• Enter all problems/requests into the help desk tracking system and resolve or escalate as needed.
• Identify, analyze, and coordinate resolution of problem trends at the help desk.
• Maintain SLA as defined by team goals; provide updates to leadership.

Skills

Communication

Customer Service

Planning

Teamwork

Education

High School Diploma or GED

Some college coursework

Tools

Microsoft Office

Google GSuite

Power School

LAN management tools

Job description

Uplift Education seeks a Technology Specialist to support daily IT operations at multiple Dallas-area campuses. You will enter issues into the help desk, resolve or escalate, maintain SLA, and assist with LAN and printer setups.

The role requires communicating technical details to both technical and nontechnical staff, supporting events, and occasionally on-call after hours. Travel across the Uplift district is required.