IT Support Specialist: Software & Customer Help

Evolving Solution Services; Dallas (TX); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Ongoing training

Collaborative environment

Job summary

Evolving Solution Services in Dallas, TX is seeking an IT Support Specialist to join our IT Support team. You will provide first-line technical support for our software products, assisting end-users by phone, email, or chat and guiding them through solutions.

Ideal candidates have a high school diploma, strong communication, and the ability to learn quickly. Experience with Salesforce and Office 365 is a plus; travel up to 10% may be required.

Qualifications

• High school diploma or equivalent; some college preferred.
• Basic understanding of software applications (Salesforce and Office 365 preferred).
• Strong communication skills and ability to explain technical concepts clearly.
• Ability to learn quickly and adapt to new tools.
• Strong problem-solving and attention to detail.
• Familiarity with Windows, macOS, iOS & Android devices.
• Excellent documentation skills.
• Customer-centric attitude and willingness to help others.
• Ability to lift 40 lbs and travel 10% annually.

Responsibilities

• Provide first-level technical support to customers via phone, email, or chat for our software products.
• Troubleshoot software issues related to installation, functionality, and configuration.
• Educate customers on features, best practices, and usage.
• Document inquiries, issues, and solutions in Service Cloud via Salesforce.
• Collaborate with development and technical teams to escalate complex issues.
• Follow up with customers to ensure resolution.
• Assist with product installations, configurations, and training.
• Stay up-to-date with new releases and updates.

Skills

Communication skills

Problem-solving

Documentation

Learning quickly

Customer-centric

Attention to detail

Adaptability

Education

High school diploma

Some college

Tools

Salesforce

Office 365

Service Cloud

Microsoft Teams

Job description

Evolving Solution Services in Dallas, TX is seeking an IT Support Specialist to join our IT Support team. You will provide first-line technical support for our software products, assisting end-users by phone, email, or chat and guiding them through solutions.

Ideal candidates have a high school diploma, strong communication, and the ability to learn quickly. Experience with Salesforce and Office 365 is a plus; travel up to 10% may be required.