Remote IT Support Specialist: K-12 Learning Tech

Texas Sports Academy Main; United States; Remote; USD 52,000 - 70,000; Full time

Job summary

Texas Sports Academy Main is seeking a Remote IT Support Specialist to assist students and families with devices, learning platforms, and connected tools. You will be the first point of contact, guiding users to quick, clear resolutions while maintaining a professional tone.

You will troubleshoot laptop and tablet issues on Mac, Windows, iOS, and Chromebook, document fixes, and escalate complex cases to leadership when needed.

Qualifications

• End-User Support experience in a school, education, consumer, or service environment; 4+ years.
• Strong customer service orientation with clear, patient communication.
• Excellent written communication; document fixes for repeatability.
• Troubleshooting skills across Mac, Windows, iOS, and Chromebook.
• Willing and able to work weekend shifts as defined by team needs.
• Familiarity with AI tools used to draft communications and speed troubleshooting.
• Reliable home setup: quiet workspace, good internet, webcam and mic.
• Location: Remote (U.S. only); U.S. work authorization required.

Responsibilities

• Serve as the primary contact for students and families with technical issues via email, chat, ticketing, and phone; guide to resolution.
• Diagnose and resolve laptop/tablet issues, including login problems, software errors, connectivity, and hardware questions; provide step-by-step fixes.
• Assist students and families with learning platforms and connected tools, including account access and common errors.
• Escalate complex issues with full context when deeper investigation or hardware repair is needed.
• Maintain internal knowledge base and family-facing help articles for faster resolution.
• Log tickets accurately and report weekly on volume, resolution time, and top themes to leadership.

Skills

End-User Support

Customer Service

Written Communication

Troubleshooting

Weekend Availability

AI Tools Familiarity

Home Office Setup

Remote Work

Tools

Zendesk

Freshdesk

HubSpot Service Hub

Perplexity Computer

Job description

Texas Sports Academy Main is seeking a Remote IT Support Specialist to assist students and families with devices, learning platforms, and connected tools. You will be the first point of contact, guiding users to quick, clear resolutions while maintaining a professional tone.

You will troubleshoot laptop and tablet issues on Mac, Windows, iOS, and Chromebook, document fixes, and escalate complex cases to leadership when needed.