Remote IT Support Specialist — EdTech & AI Tools

Texas Sports Academy; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Texas Sports Academy is seeking an IT Support Specialist to keep technology running for students, families, and staff. You will be the first line of support, owning accounts and access, and documenting how things work so issues stay solved. This is a remote role with real ownership from first report to final fix.

You'll manage the support queue, provision and deactivate user accounts, onboard new students and staff, and create clear guides. Familiarity with AI tools and SaaS platforms is a plus.

Qualifications

• Owns problems from first report to final fix.
• Experience in IT, technical or customer support.
• Uses AI tools to research and document solutions.
• Learns new tools and processes quickly.
• Communicates technical concepts clearly to nontechnical users.

Responsibilities

• Frontline Support: manage the student/family/staff support queue and resolve tickets.
• Account Administration: manage user accounts and access across platforms.
• Onboarding: set up new students and staff with accounts and tools.
• Documentation: write guides and runbooks for common issues.
• AI-Assisted Support: leverage AI tools to research and draft solutions.
• Escalation: triage complex issues to vendors or teammates with context.
• Root Cause Analysis: identify recurring problems and fix root causes.

Skills

Ownership

Experience in IT/tech support

AI Fluency

Learning Agility

Communication

Troubleshooting

Ambiguity tolerance

Job description

Texas Sports Academy is seeking an IT Support Specialist to keep technology running for students, families, and staff. You will be the first line of support, owning accounts and access, and documenting how things work so issues stay solved. This is a remote role with real ownership from first report to final fix.

You'll manage the support queue, provision and deactivate user accounts, onboard new students and staff, and create clear guides. Familiarity with AI tools and SaaS platforms is a plus.