Technology Specialist

Uplift Education; Dallas (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Uplift Education seeks a Technology Specialist to support daily IT operations at multiple Dallas-area campuses. You will enter issues into the help desk, resolve or escalate, maintain SLA, and assist with LAN and printer setups.

The role requires communicating technical details to both technical and nontechnical staff, supporting events, and occasionally on-call after hours. Travel across the Uplift district is required.

Qualifications

• High School Diploma or GED required; some college coursework preferred.
• Ability to read and interpret safety rules and manuals.
• Excellent communication with students, parents and staff.

Responsibilities

• Enter all problems/requests into the help desk tracking system and resolve or escalate as needed.
• Identify, analyze, and coordinate resolution of problem trends at the help desk.
• Maintain SLA as defined by team goals; provide updates to leadership.

Skills

Communication

Customer Service

Planning

Teamwork

Education

High School Diploma or GED

Some college coursework

Tools

Microsoft Office

Google GSuite

Power School

LAN management tools

Job description

Mission Statement:

Uplift's mission is to create and sustain public schools of excellence that empower each student to reach their highest potential in college and the global marketplace and that inspire in students a life-long love of learning, achievement, and service in order to positively change their world.

Primary Purpose:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Technology Specialist is responsible for providing continuous effort to improve technical operations and work cooperatively to provide quality customer service to all internal/external customers.

Duties/Responsibilities:

• Enter all problems/requests into help desk tracking application, resolve or escalation when appropriate.
• Identify, analyze, and coordinate resolution of problem trends received at the help desk tracking application.
• Maintain Service Level Agreement (SLA) as defined by team goal.
• Install, configure, and troubleshoot operating system software, including but not limited to Microsoft Office products.
• Install, configure and troubleshoot application software, including but not limited to Microsoft Office, Google GSuite, Power School, and LAN management tools.
• Install and configure desktop systems, laptop systems, Chromebooks, laser printers, projectors, document cameras and other peripherals.
• Analyze and troubleshoot desktop LAN/WAN connectivity failures.
• Provide technical updates, both orally and in written form, to other desktop technicians, network technicians, Technology Services management, and Uplift leadership personnel.
• Create, update and resolve help desk service requests.
• Support special projects or assignments as necessary, and keep supervisor updated on the status of special projects.
• Communicate technical information to both technical and nontechnical personnel.
• Provide audio/visual support for Uplift events.
• Occasionally, on call after hours duties may be required.

Education Requirements:

• High School Diploma or GED equivalent required. Some college coursework is preferred.

Experience Requirements:

• At least one of the following preferred:
• One year of technology service experience related to desktop, laptop and/or peripheral service
• One year of experience with Windows
• One year of experience installing, configuring, and troubleshooting desktop systems, laptop systems, PDAs, and other peripherals
• One year of experience in connectivity of desktop systems to LAN/WAN
• One year of experience in configuring IP/LAN printers and other network peripherals
• One year of experience providing technical updates to desktop technicians, network technicians, and management

Special Skills/Certifications:

• Technical certifications including but not limited to A+, Network+, Security+, Wireless, CCNA, CCNP, MCSA, MCSE, and MCP, a plus but not required.

Required Skills/Abilities:

• Communication Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to read, analyze, and apply common sense to understand and to carry out instructions in written or oral form.
  • Ability to communicate effectively with all levels of personnel, students, and parents
• Customer Service Oriented
• Planning and Organizing
• Team Interaction

Physical Demands:

Work is conducted in an office environment and requires the ability to operate office equipment and technology devices. At times you will be expected to lift and/or carry technology equipment not to exceed 50 pounds.

Travel to multiple sites within the Uplift Education district is required. Work is normally conducted in an office setting. Support campuses in the Dallas-Fort Worth region (preferably if you live nearby).

Starting Salary:

$21.63/hr.

All your information will be kept confidential according to EEO guidelines.

Uplift Education is an equal employment opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state or local law.