Support Engineer, Google Workspace & Education (Tier 1)

CO1003 CDW Technologies, LLC; Washington; Hybrid; USD 60,000 - 81,000; Full time

Job summary

CDW Technologies, LLC is seeking a curious Support Consultant to join our Education Support Team. You will provide Tier 1 technical support for Google Workspace for Education core products and related tools, helping school districts across North America deliver excellent customer experiences.

The role requires a bachelor’s degree or 4+ years in technology administration, strong communication and troubleshooting skills, and experience with Zendesk.

Qualifications

• Bachelor’s degree or 4+ years of technology administration experience.
• Experience with Google Workspace for Education core products.
• Familiarity with Zendesk or similar ticketing systems.
• Strong communication and troubleshooting skills.

Responsibilities

• Provide Tier 1 support for Google Workspace for Education via email, Meet, and phone.
• Triage and manage incoming tickets with SLA adherence.
• Troubleshoot Google Workspace and related technologies; escalate when needed.
• Create and maintain knowledge base and docs.
• Train and advise school IT admins on Admin Console and tools.
• Stay current on product changes and certifications.

Skills

Excellent communication

Troubleshooting

Customer service

Zendesk

Education

Bachelor’s degree or 4+ years tech administration

Tools

Google Admin Console

GAM

Google Cloud

Job description

CDW Technologies, LLC is seeking a curious Support Consultant to join our Education Support Team. You will provide Tier 1 technical support for Google Workspace for Education core products and related tools, helping school districts across North America deliver excellent customer experiences.

The role requires a bachelor’s degree or 4+ years in technology administration, strong communication and troubleshooting skills, and experience with Zendesk.