Education Tech Success Consultant

Cengage Group; Newark (NJ); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group seeks a Customer Success Consultant to be a strategic partner for customers within your assigned territory in the United States. You will drive adoption of Cengage technology, develop tailored success plans, and deliver proactive guidance to ensure customers realize value.

Travel 20–30% and strong communication skills are essential. A Bachelor’s degree is preferred and 5+ years in Sales or Customer Success in Educational Technology or Higher Education are advantageous.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.
• Travel 20–30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligning with customer goals and increasing product usage.
• Provide proactive training and guidance aligned with customer objectives and data usage.
• Advocate for customers during issue resolution, ensuring timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Strong communication

Analytical skills

Presentations

Account management

Customer success

Education

Bachelor’s degree preferred

Tools

LMS familiarity

Job description

Cengage Group seeks a Customer Success Consultant to be a strategic partner for customers within your assigned territory in the United States. You will drive adoption of Cengage technology, develop tailored success plans, and deliver proactive guidance to ensure customers realize value.

Travel 20–30% and strong communication skills are essential. A Bachelor’s degree is preferred and 5+ years in Sales or Customer Success in Educational Technology or Higher Education are advantageous.