Education Tech Operations Lead (Remote)

Washington State Charter Schools ASSN; Seattle (WA); On-site; USD 61,026 - 87,152; Full time

Benefits offered by this job

Generous PTO package

Comprehensive benefits package

Flexible work from home schedule

Employee Assistance Program

Job summary

An educational non-profit organization in Seattle is looking for a Technology Support Specialist to provide technical assistance and improve technology services across schools. Candidates should possess a Bachelor’s degree and have experience troubleshooting educational technology, with strong customer service skills. This full-time position offers competitive salary and benefits, ensuring a supportive work environment.

Qualifications

• 1 – 4 years of experience troubleshooting student information systems.
• Expertise in using spreadsheet tools to collect and report data.
• Minimum 2 years project management experience.

Responsibilities

• Provide technical support on technology-related issues.
• Manage internal ticketing system and escalate issues as needed.
• Coordinate with staff for effective customer service.

Skills

Customer Service

Communication

Organizational Skills

Education

Bachelor’s degree or working towards one

Tools

Excel

Clever

Skyward

Schoolmint

Job description

An educational non-profit organization in Seattle is looking for a Technology Support Specialist to provide technical assistance and improve technology services across schools. Candidates should possess a Bachelor’s degree and have experience troubleshooting educational technology, with strong customer service skills. This full-time position offers competitive salary and benefits, ensuring a supportive work environment.