Education Tech: Remote Full-Stack Support Engineer

MasteryPrep; Boston (MA); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible work hours

Remote work environment

Professional development opportunities

Matching 401k

Paid time off

Job summary

An educational technology company in Boston is seeking a Technical Support Engineer to provide high-quality support and troubleshooting for their technology platforms. This role involves working with full-stack web applications, collaborating with development teams, and ensuring smooth operations. Candidates should have a Bachelor's degree in Computer Science or related fields and strong experience in technologies like TypeScript, React, and PostgreSQL. This position offers a starting salary of $75,000 to $85,000, flexible work hours, and professional development opportunities.

Qualifications

• 2+ years experience as a full-stack engineer.
• Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred.
• Knowledge of secure coding practices and application security testing techniques preferred.

Responsibilities

• Serve as the primary point of escalation for customer issues.
• Provide timely troubleshooting and resolution of customer-reported bugs.
• Collaborate with development teams to resolve software defects.

Skills

Experience with TypeScript

Experience with React

Strong knowledge of PostgreSQL

Excellent problem-solving skills

Strong communication skills

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

Google Firestore

TypeScript

JavaScript

Job description

An educational technology company in Boston is seeking a Technical Support Engineer to provide high-quality support and troubleshooting for their technology platforms. This role involves working with full-stack web applications, collaborating with development teams, and ensuring smooth operations. Candidates should have a Bachelor's degree in Computer Science or related fields and strong experience in technologies like TypeScript, React, and PostgreSQL. This position offers a starting salary of $75,000 to $85,000, flexible work hours, and professional development opportunities.