Education Tech Customer Success Consultant

Cengage Group

Boston (MA)

Remote

USD 67,000 - 88,000

Full time

14 days+

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Job summary

Cengage Group is hiring a Customer Success Consultant to partner with customers across the United States, driving adoption of our education technology. You will manage relationships, renewals, and upsell opportunities while delivering tailored success plans and proactive guidance.

Role requires travel 20-30% and a focus on maximizing customer outcomes through data-driven insights and strong communication.

Qualifications

Proven ability to quickly learn and master new systems and applications.
Excellent communication and presentation skills.
Strong analytical skills with the ability to translate data into actionable insights.
Ability to explain technical concepts in a clear, business-friendly manner.
Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.