Customer Success Consultant, EdTech — Travel 20-30%

Cengage Group; Jackson (MS); Remote; USD 67,000 - 87,000; Full time

Benefits offered by this job

Travel 20-30%

Job summary

Cengage Group is hiring a Customer Success Consultant to act as a strategic partner for customers across the United States. You will drive adoption of Cengage technology, renewals, and long-term value while traveling 20-30% as needed.

The role emphasizes building strong relationships, optimizing product usage, and guiding customers through challenging issues with data-driven insights.

Qualifications

• Proven ability to learn new systems quickly.
• Excellent communication and presentation skills.
• Strong analytical skills with data-driven insights.
• Ability to explain technical concepts in business terms.
• Able to manage multiple customer needs simultaneously.

Responsibilities

• Act as the designated contact for customers and nurture relationships throughout the lifecycle.
• Meet or exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligned with customer goals and product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues to ensure timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Relationship building

Revenue targets

Success planning

Data analysis

Technical translation

Multi-tasking

Education

Bachelor's degree preferred

Job description

Cengage Group is hiring a Customer Success Consultant to act as a strategic partner for customers across the United States. You will drive adoption of Cengage technology, renewals, and long-term value while traveling 20-30% as needed.

The role emphasizes building strong relationships, optimizing product usage, and guiding customers through challenging issues with data-driven insights.