Education Tech Customer Success Consultant - Travel

Cengage Group; Portland (OR); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to act as strategic partner to customers in your territory, driving adoption of Cengage technology and long-term value.

You will build relationships, develop success plans, provide proactive training, and advocate for customers through issue resolution, with travel 20-30%.

We welcome applicants across the United States, with opportunities to support a diverse set of learners and institutions in higher education and beyond.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Quick learner

Excellent communication

Analytical skills

Explain technical concepts

Multitasking / prioritization

Education

Bachelor’s degree preferred

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to act as strategic partner to customers in your territory, driving adoption of Cengage technology and long-term value.

You will build relationships, develop success plans, provide proactive training, and advocate for customers through issue resolution, with travel 20-30%.

We welcome applicants across the United States, with opportunities to support a diverse set of learners and institutions in higher education and beyond.