EdTech Customer Success Consultant – Growth & Renewals

Cengage Group; San Juan (PR); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group in the United States is seeking a Customer Success Consultant to partner with customers, drive adoption of Cengage technology, and deliver sustained value. You will manage renewal targets, tailor success plans, and provide proactive training across your territory, with 20–30% travel expected.

Ideal candidates have a background in Education Technology or higher education, strong communication and analytical skills, and the ability to translate data into strategic actions.

Qualifications

• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Proven ability to quickly learn and master new systems and applications.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Communication skills

Presentation skills

Analytical skills

Explain technical concepts

Education

Bachelor’s degree

Job description

Cengage Group in the United States is seeking a Customer Success Consultant to partner with customers, drive adoption of Cengage technology, and deliver sustained value. You will manage renewal targets, tailor success plans, and provide proactive training across your territory, with 20–30% travel expected.

Ideal candidates have a background in Education Technology or higher education, strong communication and analytical skills, and the ability to translate data into strategic actions.