Education Tech Customer Success Strategist

Cengage Group; Madison (WI); Remote; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to customers across the United States. The role focuses on driving adoption of Cengage technology, achieving renewal targets, and delivering tailored success plans to maximize value for educational institutions.

The position offers flexibility in location nationwide, with travel up to 20-30%. Ideal candidates have 5+ years in a Sales or Customer Success role, and familiarity with LMS in

Qualifications

• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.
• Willingness to travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships throughout the lifecycle.
• Achieve and/or exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans to increase product usage.
• Provide proactive training and guidance aligned with customer objectives and data.
• Advocate for customers during high-severity issue resolution with timely outcomes.
• Conduct regular health checks to assess value realization and identify growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning agility

Communication

Analytics

Explain concepts

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to customers across the United States. The role focuses on driving adoption of Cengage technology, achieving renewal targets, and delivering tailored success plans to maximize value for educational institutions.

The position offers flexibility in location nationwide, with travel up to 20-30%. Ideal candidates have 5+ years in a Sales or Customer Success role, and familiarity with LMS in