EdTech Customer Success Partner

Cengage Group

Columbus (OH)

On-site

USD 67,000 - 88,000

Full time

14 days+

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Job summary

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner for customers across the United States. You will drive adoption of Cengage technology, renewals, and long-term value by crafting tailored success plans and proactive training.

Travel 20–30% is required to engage customers and ensure outcomes. The role emphasizes building trusted relationships, data-driven insights, and effective issue resolution to maximize customer success and retention in a dynamic edtech

Qualifications

Bachelor’s degree preferred.
5+ years of experience in a Sales or Customer Success role.
Experience in Educational Technology or Higher Education.
Familiarity with the Higher Education landscape, including LMS.
Willingness to travel 20–30% by air and car.

Responsibilities

Serve as the designated point of contact for customers and build lasting relationships.
Aim to meet or exceed revenue targets through retention and renewals.
Develop and implement tailored success plans aligned with customer goals.
Provide proactive training and guidance aligned with objectives and usage data.
Advocate for customers to resolve high-severity issues.
Conduct regular health checks to measure value realization and identify growth opportunities.
Analyze customer data to uncover risks and renewal/upsell opportunities.